Direct Terms and Conditions

Welcome to AEGEAN Hub!

These terms and conditions outline the rules and regulations for the use of AEGEAN's dedicated Digital Travel Agents Portal, found at www.aegeanhub.com. By accessing this website, you agree and irrevocably accept these terms and conditions. Do not continue to use AEGEAN Hub if you do not agree to the above statement. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: 
"Partner(s)", refers to Travel Agents in the informational section unknown and in the interactive section known. 
“AEGEAN” refers to the Company (AEGEAN, Olympic Air) and "Us", refers to both the Partner and AEGEAN. 

AEGEAN’s Travel Agents portal from this point forward known as “AEGEAN Hub” is a designated standalone digital instance, belonging to AEGEAN that aims to provide a seamless digital experience for Travel Agencies from this point forward known as Partners.  

AEGEAN Hub’s primary aim is to assist and facilitate the quick, concise, and accurate exchange of information between Partners and AEGEAN.  The infrastructure is divided into:

a) the informational content which is compiled to assist and facilitate the cooperation between AEGEAN, their Partners, and their personnel.  Open to the public meaning that anyone who has the URL will be able to view the content
b) interactive sections which require registration and login to access an online request management system in order to facilitate the submission and the management of requests. 

Specifically, in the interactive section users can digitally submit various types of requests appendix I “Types of requests to AEGEAN and / or Olympic Air via AEGEAN HUB”. 

Specifically, Partners can perform the following via Aegean Hub: 

1. Find standard information regarding processes and procedures relevant to their cooperation with AEGEAN, Olympic Air and various collaborators such as but not limited to Direct Connect, group optimizer etc. 
2. Submit digital requests instead of calling or emailing AEGEAN or Olympic Air helpdesk or sales with real time request statuses (registration/login necessary)
3. View reporting history, have an overview, download requests and relevant statistics submitted per user or per assigned role, per period (to be defined later in this document) 
4. Facilitate booking and/or purchase of AEGEAN products on behalf of their customer (i.e. AEGEAN pass, genAIRation booking)
5. Maintain a profile for the Partner according to function (administrator & user) with bookmarks (favorites – chosen by the user) frequently accessed links (seen from analytics).

To register for the interactive section of AEGEAN Hub the Partner must be:

1. Previously registered in OSC (Oracle Sales Cloud: the existing Sales database for Partners) All existing Partners in the OSC will receive an email through manual prompt or synchronization (primary partner of email address will take the role of Administrator) with a token to create a password for the portal. Then the administrator can sign in and add users from their agency.  
2. Request registration to OSC (Oracle Sales Cloud) Partners not belonging to AEGEAN/Olympic Air sales database in Oracle Sales Cloud will need to request registration online via a dedicated form or by submitting a general request on AEGEAN HUB.  For IATA Partners this will be an automated process but in cases of non-IATA partners a salesperson will ensure that there is no previous record for this partner in OSC and either:
      a. Proceed with new registry ➝ send token for Registration to AEGEAN Hub.
      b.Contact the partner and inform them that they have existing registrations ➝ send token for AEGEAN Hub if one has not already been sent.
3. Manual upload of a group by AEGEAN Sales staff of Partners by Sales known herein as “Umbrella”.  This scheme includes more than 1 Partner in one or more countries that may be IATA /non-IATA that are associates / affiliates and/or belong to a group.

It is hereby understood by AEGEAN & Partners that the use of an individual email is highly recommended for the safe use of AEGAEN Hub.  It is the partners responsibility to ensure that each user (including administrators) have one individual email and not a group email when using AEGEAN Hub.

Registration Token Emails

According to AEGEAN’s Information Security protocol the token email url should remain active for 2 weeks and can be accessed 3 times before becoming inactive.  Once the token url is inactive a new email url (TOKEN) needs to be generated manually within AEGEAN Hub by AEGEAN commercial staff and dispatched.

Let it be known that AEGAEN Hub does not retain any Partner credentials, have a database or any other stored information with the exception of: 

• structure of umbrella accounts (until changed by AEGEAN staff)
• submitted requests (see below)

The Request Management System of AEGEAN Hub has real-time status updates (New, in progress, info required, Rejected, approved) for each of the requests submitted.  A history record will be maintained for each request for reporting purposes which will be visible by AEGEAN STAFF, Partner administrators and Partner users.  

Roles of Partners: 

1. Administrator:

This user is the administrator for the Partner. They can:

a. Add/remove users (Partner employees)
b. Submit all types of requests 
c. See (have an overview) all the requests submitted to AEGEAN /Olympic Air by the Partner users

2. User:

a. Submit some but not all types of requests 
b. View only individual their requests submitted to AEGEAN / Olympic Air  

Request Statuses as seen by Partner 

• Open a new request that has not been opened by AEGEAN handler.  This request can be edited by the partner (submitter) until the moment it has been opened by AEGEAN handler only.  Once the AEGEAN handler has opened the request it cannot be edited by the Partner Administrator /user unless more information is required, and status Info required is selected.  In this case ONLY the additional information can be edited. 
• In progress this request has been processed by AEGEAN STAFF.  
• Info required this request requires more information in order to be processed and has been sent back to the submitter.  
• Completed final status for a request that has been answered 
• Approved final status for a request that has been approved by all levels of authority 
• Rejected final status for a request that has been rejected

Encryption / Connectivity / Data storage

• Travel agent profile as retrieved from Oracle Sales Cloud
• Account Passwords – (sitecore/ for as long as they are users)
• Account favorite links
• Requests
• Request history 

Registration & Request capability:

Request Flows 

• handle the request by replying to the partner immediately
• requesting further necessary information* in order to handle the requests
• assigning to another user within AEGEAN to handle the request

*Necessary information may include (but not limited to)  traveler/ ticket holder personal information such as:  medical forms, name, surname, copy of identification documents, MEDIF forms, death certificates, marriage certificate etc.   

a) General Informational flow:

a. Help Desk
b. Sales

b)Interactive request forms for Exceptional handling, refunds, discounts 

Example of internal approval process: The request submission ➞ Reviewed / handled by AEGEAN ➞ assigned to the necessary approvers of needed ➞ Approval with necessary notifications will be dispatched.

PNR Retrieve Functionality  
A functionality whereby Partners can fill in any PNR and Doc Number of the ticket booked by them for their customer and via an Amadeus webservice they can view

• if the ticket is displayed in Amadeus
• specific ticket information such as EMDs and special services 

Product Purchase 
Partners have the capability to purchase AEGEANs products and services on behalf of their customers such as, but not limited to, AEGEAN pass and Tickets for GenAIRation members and AEGEAN packages via third party .

Partners making such purchases, on behalf of their customers, receive confirmation emails from AEGEAN which clearly depict the nature and characteristics of the purchase product along with the cost breakdown. 

Dashboard
Partners will have the capability of building and maintaining favorite/useful links functionality fully customizable by them.

Partners will have the capability of viewing, filtering, and exporting submitted requests according to their role and authority/permission.  Specifically: 

Administrator:  
a. Submit all types of requests
b. view (overview) all the requests submitted to AEGEAN by the Partner users

User 
c. Submit some but not all types of requests 
d. View only individual requests submitted to AEGEAN

Profile 
The Administrator has the capability to: 

• View the Partners users 
• Add/edit users and 
• Submit a request to update the Partners details 

 The user has the capability to: 

• View the Partners details
• Submit a request to update their information or the Partners details 

Cookies
We employ the use of cookies. By accessing AEGEAN Hub, you agreed to use cookies in agreement with the AEGEAN's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. 

License
Unless otherwise stated, AEGEAN and/or its licensors own the intellectual property rights for all material on AEGEAN Hub. All intellectual property rights are reserved. You may access this from AEGEAN Hub for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from AEGEAN Hub
• Sell, rent or sub-license material from AEGEAN Hub
• Reproduce, duplicate or copy material from AEGEAN Hub
• Redistribute content from AEGEAN Hub

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of AEGEAN; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to AEGEAN. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of AEGEAN's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy
Please read AEGEAN’s Privacy Policy.

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our AEGEAN Hub. You approve to immediately remove all links to our AEGEAN Hub upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our AEGEAN Hub
If you find any link on our AEGEAN Hub that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this AEGEAN Hub is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to AEGEAN Hub and its use.

Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as AEGEAN Hub and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

GENERAL TERMS

1. What is Oracle Sales Cloud? 
   Oracle sales cloud maintains a database composed of Travel Agencies.  Sales accounts, leads, and opportunities that can be automatically assigned to territories and sales teams.
   Major features include:  reporting/ analytics / creating and tracking sales campaigns/recording opportunities and sales information exchanged between AEGEAN and travel agencies during meetings or phone calls.  No passenger information is stored in the Oracle Sales Cloud  
2. How and by whom it is used?
   Oracle Sales Cloud is a cloud based application that all A3 sales people are using to sell smarter and faster by centralizing customer information, logging their interactions with A3 and automating many of the tasks salespeople do every day.
3. How are Travel Agencies uploaded into Oracle Sales Cloud (manually, automatically)
   Travel agencies are uploaded in two streams, one stream (IATA) is automatically uploaded through a server-based WAD file into OSC on a monthly basis by IATA and another stream (NON-IATA) is manually handled import by OSC admin team 
4. Distinction between IATA & Non-IATA Travel Agencies 
   Non-IATA/independent travel agents are agents who are not accredited by the International Air Transport Association (IATA). IATA is considered to be one of the most basic resources for a travel agent because most airline bookings are done through the IATA portal.
5. Data time frame 
   All data remain active as long as there are transactions between us.  
6. Description of reporting / how and by whom it is used
   Standardized reports have been created in Oracle Sales Cloud that are accessible to AEGEAN  users according to specific areas of responsibility (country territory etc.) AEGEAN Managers, sales administrators and simple UI users can access  the Reports and Analytics module in OSC.  ON a large scale these reports depict the commercial cooperation witch travel agencies referring to revenue, fares sold, EMDs sold, number of passengers etc.  There is no passengers’ data in any reporting.  It depicts the overall performance of travel agencies and as a result the country/ territory and/or sales manager / sales person. 
7. Description of any other process in the sales cloud that requires passenger info.  
   There is no passengers’ data in sales cloud, if this is the case. In general Oracle Sales Cloud contains Travel Agencies’ details along with Travel Agents’ names , business phones & business emails.