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Important information regarding irregularities & involuntary changes

Refund eligibility
Involuntary refund processing
Endorsement box requirements
Involuntary rebooking criteria
Involuntary ticket reissues
Use of alternative carriers
Group bookings
Rerouting guidelines

Refund Request (E-tkt direct)
GDS malfunction
General Request
ADM Question
DEPU - DEPA
PCI (Renewal) Questions
Bulk New Agency Implementation
Add New User
AD Request

Pricing & Policies

Irregularities
Dupe cases
Agent Discount Policy

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Frequently asked questions with the request categories
Extra Seat (CBBG)| Handling Instructions
EMD association reissue case - F1
Important information regarding irregularities & involuntary changes

Baggage

Baggage Calculator

Groups

Groups Info

EMD association reissue case - F1

When to Contact AEGEAN Hub or AEGEAN
Request new service
Unused EMDs in the ticket reissue scenario
Reissue of a fully unused ticket

Accelya/Farelogix

Travel agent’s reservation platform manuals

Special services

Passengers requesting special assistance (MAAS)

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GenAIRation Ticket Purchase

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