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Situations in which travel agencies must submit a request in AEGEAN Hub, via the appropriate category, to request EMD association are only:

  1. Partially used EMD.
  2. Itinerary change (date/route), provided that the value does not increase.

Cases where Travel Agencies should contact AEGEAN Hub or Call Center

  • New service is in higher value.
  • Original EMD has been previously reissued from Aegean.

Important Notice 
EMD Services| AEGEAN Hub 
When a fully unused EMD is refundable according to AEGEAN policy, the travel agency may process the refund through Farelogix and then issue a new EMD.