Important information regarding irregularities & involuntary changes

Involuntary rebooking criteria

Passengers may be involuntarily rebooked when a schedule change:
• exceeds 31 minutes
• causes a misconnection or 
• when only one flight per day is available on the affected route.

Involuntary ticket reissues

Travel agencies may process involuntary reissues only when both the original and new itineraries consist exclusively of AEGEAN /Olympic Air prime or AEGEAN /Olympic Air marketing flights.

All other involuntary reissues must be handled by AEGEAN offices.

Due to GDS limitations, travel agencies must reissue all flight coupons. In line with IATA regulations, AEGEAN offices reissue only the affected coupons.

Refund eligibility

A full refund may be granted in the following cases:

1. Time change ≥ 31 minutes
2. Misconnection
3. Flight cancellation
4. Delay over 5 hours
5. Certain cases due to strike, discontinued routes, or frequency reduction
6. Delay not exceeding 5 hours and return within the same day

Use of alternative carriers

Alternative carriers may be considered only when no AEGEAN flight option is available.

A request must be submitted to AEGEAN HUB under the subject “Involuntary reissue due to schedule change or misconnection”. Approval depends on the notification date.

Endorsement box requirements

The Endorsement Box must clearly indicate the reason for the involuntary change using one of the following entries:

• Cancellation: “INVOL REROUT DUE TO A3 CANCELLATION”
• Strike: “INVOL REROUT DUE TO ATC OR H.C.A.A STRIKE”
• Schedule Change: “INVOL REROUT DUE TO A3 FLIGHT RE-SCHEDULE”

Involuntary refund processing

Only the travel agency that originally issued the ticket (same IATA number) is authorized to process involuntary refunds.

Tickets issued directly by AEGEAN cannot be refunded by agents.

Rerouting guidelines

• Rerouting is permitted when a flight is no longer operated or when flight frequency is reduced.
• Rerouted travel must be on the same day and use an available AEGEAN alternative, within the same country or a nearby region.

Group bookings

For ticketed group bookings, all requests must be directed to the AEGEAN Groups Desk.