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Direct Terms and Conditions
Terms & Conditions
Conditions And Notices
Did you know?

Did you know?

Extra Seat (CBBG)| Handling Instructions
Name Correction: How to avoid pnr cancellation
Frequently asked questions with the request categories
EMD association reissue case - F1
Important information regarding irregularities & involuntary changes

Distribution

Distribution Channel Fee – DCF
GDS Policy
Unticketed no-show
Married Segment Override

Children & Pets

Infant/Child

Pricing & Policies

EMD Services
Agent Discount Policy
Irregularities

Travel information

Visa/Passport/ID
Passenger contact information for disruption notification (SSR CTCM, CTCE & CTCR)
Model clause on personal data protection
Flight information for Jeddah (JED)
New check-in and Baggage drop-off experience

Infant/Child

FAQs – Infant, Child & UMNR

Important information regarding irregularities & involuntary changes

Endorsement box requirements
Refund eligibility
Rerouting guidelines
Involuntary refund processing

EMD association reissue case - F1

Completion of EMD association as shown in the image below
Unused EMDs in the ticket reissue scenario
Reissue of a fully unused ticket

Special services

Issue EMD (MAAS)
Wheelchair
Deportees

A dedicated portal for you, our valued partner

ADM Question
GDS Malpractice Reports
Refund Request (E-tkt direct)
Agent Profile Update
GDS malfunction

Seats

Check-in