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Pricing & Policies

AEGEAN contacts
Irregularities
Name Change Policy
Pricing
Agent Discount Policy

Homepage

Special services

Extra Seat (CBBG)
Passengers requesting special assistance (MAAS)

Homepage

AEGEAN
AEGEAN Pass
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GenAIRation

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Extra Seat (CBBG)| Handling Instructions
Frequently asked questions with the request categories
Important information regarding irregularities & involuntary changes

Baggage

Baggage Policy
Baggage Calculator

AEGEAN Pass

AEGEAN Pass Reporting
Purchase AEGEAN passes

Important information regarding irregularities & involuntary changes

Involuntary rebooking criteria
Group bookings
Refund eligibility
Rerouting guidelines

Groups

Groups Info

Miscellaneous

GenAIRation

GDS Malpractice Reports
General Request
Name Change
GDS malfunction
CBBG
Bulk New Agency Implementation
New Agency Implementation
Baggage
Agency Modification

EMD association reissue case - F1

Completion of EMD association as shown in the image below
When to Contact AEGEAN Hub or AEGEAN

Accelya/Farelogix

Travel agent’s reservation platform manuals

Extra Seat (CBBG)| Handling Instructions

Steps for Cabin baggage (CBBG)

genAIRation

GenAIRation Bookings
GenAIRation Ticket Purchase