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Pricing & Policies

EMD Services
Irregularities
Name Change Policy
Pricing
Agent Discount Policy

Travel information

Visa/Passport/ID

Homepage

Terms & Conditions
Direct Terms and Conditions
Retrieve PNR
Privacy Notice
Conditions And Notices
Favourite links

Important information regarding irregularities & involuntary changes

Involuntary rebooking criteria
Involuntary ticket reissues
Use of alternative carriers
Involuntary refund processing
Endorsement box requirements
Refund eligibility

Special services

Wheelchair
Passengers requesting special assistance (MAAS)

Accelya/Farelogix

Travel agent’s reservation platform manuals

EMD association reissue case - F1

Request new service
Completion of EMD association as shown in the image below
Unused EMDs in the ticket reissue scenario

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Important information regarding irregularities & involuntary changes
New name correction process–steps
Extra Seat (CBBG)| Handling Instructions
Frequently asked questions with the request categories
EMD association reissue case - F1

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Baggage

Baggage Policy

Children & Pets

Infant/Child

Infant/Child

FAQs – Infant, Child & UMNR

Passenger Services & Procedures

Travel information
Special services

Useful Tips

Useful Tip 1
Useful Tip 2

AEGEAN Pass

AEGEAN Pass Reporting

Groups

Groups Info

genAIRation

GenAIRation Bookings