Bulletin d’information

Dear partners,

Τhe airports of Santorini, Kefalonia, Corfu, Samos, Zakynthos, Rhodes and Mytilini islands will remain closed for the below periods due to airport works:

Rhodes: The airport will remain closed from November 18, 2025 to March 24, 2026 for 24 hours from 18:01 every Tuesday to 17:59 every Wednesday.
Zakynthos: The airport will remain closed from February 2, 2026 until February 16, 2026.
Santorini: The airport will remain closed from January 12, 2026 until January 19, 2026.
Samos: The airport will remain closed from November 19, 2025 to December 17, 2025 for 24 hours from 00:01 to 23:59 every Wednesday. 
Mytilini: The airport will remain closed from November 18, 2025 to March 24, 2026 for 24 hours from 00:01 to 23:59 every Tuesday.
Kefalonia: The airport will remain closed from November 17, 2025 until December 01, 2025.
Corfu: The airport will remain closed from January 12, 2026 until January 26, 2026.
Mykonos: The airport will remain closed from November 18, 2025 to March 18, 2026 every Tuesday and Wednesday.

Please note the following: 

• For information about A3 Involuntary ticketing procedure please check Involuntary Policy.
 

• Voucher is always an option in case passenger requests it.

Dear business partner,

Effective as of 10JULY 2025, the following previously cancelled routes are reinstated as of today 10JUL25. 

• ATH–TLV commences on the 15th of July. 
• HER-TLV commences on the 14th of July. 
• LCA-TLV commences on the 15th of July

Ticket reinstatement guidelines

Dear partner,

We would like to inform you that, starting from July 16th, we are resuming part of our flight schedule to and from Erbil and our flight schedule to/from Amman. 
AEGEAN offers the option to the affected customers to reinstate their bookings as per below guidelines: 

Ticket reinstatement guidelines

Dear partners,

This is to inform you the affected flights due to Industrial Action in France. Schedule changes can be found below:

Further to the abovementioned schedule changes on A3 flights, please note the following:

• Some passengers have already been re-protected where extra flights were available; all the rest have been turned to UN.
• For information about A3 Involuntary ticketing procedure, please check Involuntary Policy.
• Voucher is always an option in case the passenger requests it.

Dear partner,

We would like to inform you that, starting from July 10th, we are resuming part of our flight schedule to and from Beirut. 
AEGEAN offers the option to the affected customers to reinstate their bookings as per below guidelines: 

Ticket reinstatement guidelines

Dear business partners,

Kindly note that with immediate effect, AEGEAN offers ticketing flexibility to passengers travelling to/from ATH or SKG to JKH and wish to voluntarily rebook or refund their tickets, due to fire outbreak.

Dear partners,

Due to the ongoing industrial action in Brussels on the 25th of June, please find below ticketing flexibility offered for affected passengers.

Flights Cancellations

Further to the abovementioned schedule changes on A3 flights, please note the following:

• All passengers are automatically re-protected on 26JUN25 New flights.
• For information about A3 Involuntary ticketing procedure please check Involuntary Policy.
• Voucher is always an option in case passenger requests it.

As part of our efforts to continuously upgrade our services, we are strengthening our strategic partnership with EMIRATES and would like to inform you that members of the AEGEAN & OLYMPIC MILES&BONUS loyalty program can now earn and redeem miles on all flights operated by Emirates (operating carrier).

Detailed information can be found at the following link: Miles+Bonus Partners With Emirates


Thank you for your collaboration and support.

AEGEAN Sales Team

Dear partners,

Please find the steps below that must be followed to automatically receive approval via AEGEAN Hub.

1. A new PNR must be created under the correct name in the same RBD or any higher published RBD into the same cabin of travel (Economy or Business).
2. Log in to AEGEAN Hub, and create a new request under the category "Name change".
3. Once you select this category, you will see the below fields.
4. As the booking is already ticketed, 
   a) Yes, must be selected. 
   b) Original ticket number must be inserted in the field for the ticket number
   c) The correct name as written in the official travel document.
5. After clicking ‘submit’, the below message will appear and an email notification will be sent (this process will only work on name changes up to 3 characters maximum).
6. After the confirmation, ticket must be reissued in the new pnr manually by collecting the name change fee as OC 23 Eur in the taxes and any tax difference that might occur. Original amount will be used.
7. Even if the RBD is not the same as per original booking, no fare difference will be collected 
8. Fare family will remain the same, fare basis as per original booking
9. Endorsement box of the new ticket must also reflect the original ticket number and Hub ID as waiver code
   For example
   Endorsement: 
   “Issued in connex with 3902468438068/ Valid on A3/OA flights only/OC 23 for name change/Waivercode=Hub ID
   
      1.TESTAKI/ELENAMRS          ADT            S I
      1 OATH A3 300   M 25JUL0635 OK KNLGTDD       O        25JUL NO
          HER
   FARE   R EUR        49.00
   TOTALTAX EUR        23.00
   TAXES    PD
   TOTAL    EUR        23.00A
   /FC 25JUL25ATH A3 HER49.00EUR49.00END
   FE ISSUED IN CONNEX WITH 390-2468438068/VALID ON A3/OA FLIGHTS O
   NLY/HUB ID 80603
   
   
10. If the ticket is not issued, in step 3 you select “No” and follow the current procedure.

You may find information for Farelogix bookings in the Manual Chapter 4.i Travel agent’s reservation platform manuals| AEGEAN Hub

Detailed information about name change policy here: https://www.aegeanhub.com/en/booking-process-and-sales/pricing-and-policies/name-change/ 

Note:

• It is crucial to follow the steps of the reissue exactly as mentioned in the email & policy to avoid an ADM.
• The PNR with the wrong name must be cancelled only after confirmation and before cancellation a comment must be added stating the reason for cancellation and the new PNR.

Thank you for your collaboration,
AEGEAN Sales Team

Dear business partners,

We would like to inform you about the ticketing flexibility offered to customers travelling to/from Tel Aviv, due to unforeseen circumstances in Israel.

Dear business partners,

The purpose of this is to provide an update about recent flight changes due to the ongoing events in TLV.
 
The table below shows the latest cancellations on A3 flights:

Dear business partners,

We would like to inform you about the ticketing flexibility offered to customers travelling to/from Tel Aviv, due to unforeseen circumstances in Israel.

Dear business partners,

Dear business partners, We would like to inform you about the ticketing flexibility offered to customers travelling to/from Spain and Portugal and prefer to rebook or refund their tickets due to major power outage occurrence.

Dear partners,

This is to inform you that effective for sales and travel on/after 03rd of December 2024 economy fares for the Kingdom of Saudi Arabia’s routes will be enriched by additional fare families. 

Based on existing policy, in KSA routes we are offering two fare families in Economy Cabin (Saver and ComfortFlex) both of which include 1 PC free baggage allowance.  

Under the new policy, our fare families’ structure will include Light*, Flex* and ComfortFlex.  

Additionally, since we constantly aim to make each and every flight a unique travel experience, we introduce “Family” fare family* with exclusive benefits for families traveling with children.  

On RBD level, all Economy Published RBDs will be included to all Economy Fare Families.  

The table below shows the Fare Families & RBDs Structure of the SA fares before and after the change of policy: 

Existing Structure

New Structure

For the tickets issued up to 3rd of December in Saver Fare Family, general rules for reissue will apply: Saver Fare can be changed with Saver, ComfortFlex, Business.

2.2. Baggage Allowance 

Baggage Allowance for both Economy and Business fares will be aligned to rest network, as presented below: 

Dear partners,

Effective immediately, ticketing flexibility is offered to impacted customers travelling to/from Rhodes Island on account of extreme weather conditions and movement of vehicles prohibition on the road network of Rhodes, as announced by Greek Civil Protection.

AEGEAN is encouraging passengers, for their own convenience, to rebook their flights until 20Dec2024 or fully refund their tickets.
 

Ticketing Flexibility Guidelines 

• Rebooking permitted on both tickets. 
• Involuntary refund permitted on both tickets.

Group bookings:

Thank you for your understanding and cooperation.

AEGEAN Sales Team

Dear Partners,

We would like to inform you that on December 5th, 2024 Accelya terminates the Commando Interface, as a result, the product will no longer be available and no access will be available after this date. Partners currently using Commando will need to shift their activity to the SPRK GUI (Graphic User Interface), for which the existing credentials used to access Commando will apply.

Thank you for your understanding and cooperation.

AEGEAN Sales Team

Dear partners,

Kindly be advised that ticketing flexibility is offered to customers travelling to/from TLV airport due to the ongoing development of events. 

Ticketing Flexibility Guidelines 

For customers with two separate tickets for connecting flights or round-trip itineraries (both with A3):

• Rebooking permitted on both tickets. 
• Involuntary refund permitted on both tickets.

For customers with two separate tickets (connecting or round-trip itinerary), where the second ticket is with any other airline (except of A3/OA), rebooking free of charge or full refund for the ticket with the OAL is not permitted. OAL ticket fare rules must be followed according to the validating carrier.


Group bookings: 

• For involuntary reissue, add in the Endorsement box: CRX049
• For involuntary refund, add Waiver code: CRX049 

Thank you for your collaboration,

AEGEAN Comercial Department

Dear partners,

Kindly be advised that ticketing flexibility is offered to customers travelling to/from TLV airport due to the ongoing development of events. 

Ticketing Flexibility Guidelines 

For customers with two separate tickets for connecting flights or round-trip itineraries (both with A3):

• Rebooking permitted on both tickets. 
• Involuntary refund permitted on both tickets.

For customers with two separate tickets (connecting or round-trip itinerary), where the second ticket is with any other airline (except of A3/OA), rebooking free of charge or full refund for the ticket with the OAL is not permitted. OAL ticket fare rules must be followed according to the validating carrier.


Group bookings: 

• For involuntary reissue, add in the Endorsement box: CRX049
• For involuntary refund, add Waiver code: CRX049 

Thank you for your collaboration,

AEGEAN Comercial Department

Dear partners,

With the purpose of continuous upgrade of our services and better experience of our passengers, we would like to inform you that effective immediately in cases of operational disruption all passengers affected will receive an electronic notification only if the email address is properly inserted in the booking as per the below IATA standard SSR format.

“SSR CTCE” (passenger providing email address)

If the change/cancellation of their booking has been made at least 8 days before the departure, passengers will receive the following notification in Greek and English.

 
For cases where the change/cancellation in the booking has been made within 7 days from the date of departure, passengers will receive the following messages.

If the passenger wishes to proceed with booking cancellation, he needs to contact the travel agency directly.
Passenger contact information for disruption notification (SSR CTCM, CTCE & CTCR)| AEGEAN Hub
For more information read here

Thank you for your collaboration, 
Aegean Commercial Team

Dear Partners,

Dear partners,

Kindly be informed that with immediate effect, IET/CS Agreement between A3/OA, and Cyprus Airways (CY) has been deactivated.  
Please find below ticketing guidelines for follow up on existing tickets issued in interline scenario.

2. Ticketing Guidelines for existing tickets

2.1. Voluntary Changes 

For voluntary change requests, where original ticket (VC=390) includes A3 Marketing/CY operating flights, new itinerary must include A3 flights only. 

Examples: 

• Ticket is totally unused and customer requests to rebook inbound flight only. New itinerary shall include A3/OA flights only. 
• Ticket is totally unused and customer requests to rebook outbound flight only. New itinerary shall include A3/OA flights only, reissue to be performed with coupon selection. Inbound flight operated by CY shall remain active in original ticket. 
• Ticket is totally unused and customer requests to rebook both flights. New itinerary shall include A3/OA flights only. 
• Ticket is partially used and customer requests to rebook inbound flight. New itinerary shall include A3/OA flights only. 
  
  

2.2. Involuntary Changes 

Involuntary changes can be normally processed. New itinerary cannot include any CY operating flight. New itinerary must include any A3 operating flight and/or any OAL flight operated by an IET partner.
 
2.3. Refund 

Refund both for voluntary and involuntary purposes can normally be processed.

Dear partners,

Due to evolving events of political unrest in the Middle East area, Aegean Airlines has proactively cancelled flights to/from Israel, Jordan, Lebanon.

Rerouting/Rebooking in different cabin than the original booked is not permitted. 

For customers with two separate tickets for connecting flights or round-trip itineraries (both with A3):

• Rebooking permitted on both tickets. 
• Involuntary refund permitted on both tickets.

Group bookings: 

Dear partners,

Κindly be advised that ticketing flexibility is offered to customers travelling to/from TLV and BEY airports due to the ongoing development of events.
Effective immediately.

Ticketing Flexibility Guidelines 

For customers with two separate tickets for connecting flights or round-trip itineraries (both with A3):

• Rebooking permitted on both tickets. 
•  Involuntary refund permitted on both tickets.

Group bookings: 

Dear partners,

Effective immediately, due to ongoing Train network operation disruption, in France, Aegean is offering ticketing flexibility to affected customers traveling to/from French airports:

Dear partners,

Kindly be advised that with immediate effect, the issuance of Refund Notice is possible though any distribution system, for both individual tickets and groups.

In case, you proceed with a Refund Application, the service fee will be 23€. Except in cases where your original ticket has been reissued by AEGEAN.

Additionally, for group bookings with partial or total cancellation and subject to penalties there is the possibility to issue an EMD with the corresponding amount provided that is issued in the same month in which the group was issued.
Alternatively, in case the EMD is not issued, Revenue Accounting will issue and send an ADM with a service fee of 23€ per document.

We remind you that all AEGEAN policies and procedures for groups are available through AEGEAN HUB in the section ‘’Groups Info” Groups Info| AEGEAN Hub.

Thank you for your collaboration.

AEGEAN Commercial Department

Dear partners, We would like to inform you that effective from today 09th of July 2024 our rebooking policy (reissues) for Comfort Flex brand the following options will apply:

ComfortFlex: Change with Saver, ComfortFlex and Business

Terms of all other Fare Families remain unchanged. Below is an overview of the updated rebooking policy:

• Light: Change with Light
• Flex: Change with Flex, Family, ComfortFlex and Business
• Family: Change with Family, Flex, ComfortFlex and Business
• Saver: Change with Saver, ComfortFlex and Business
• ComfortFlex: Change with Saver, ComfortFlex and Business
• Business Basic: Change with Business Basic
• Business: Change with Business

Dear Partners,

Please note ticketing flexibility provided for tickets that meet hereunder conditions:

Dear all, 
 
Kindly be informed that the FLX Release v.10.5 was successfully patched in production, containing the below Enhancements:
 
1. EMDs Cancellation Fee implementation 

Travel agents are able now to issue EMD-S for EMD-S for Cancellation Fee (D/995)

                                
1.1 EMD-S for Cancellation Fee (D/995) payment flow

Any case involving a missing cancellation penalty is covered by the EMD-S for Cancellation Fee, i.e. a ticket has been fully refunded without collecting the cancellation fee.

a) An active AIR segment needs to exist prior to issuing the cancellation fee EMD in order not to be rejected from 1A. 
b) Within the initial PNR, add an active AIR segment (if not existing), click the Standalone EMD icon and it will display a dropdown that will show the types of Standalone EMDs available:


c) Mandatory EMD fields to be updated by travel agents:

• Traveler Association: Select the traveler to whom the EMD will be associated from the dropdown list 
• Ticket Reference : Select the ticket to whom the EMD will be associated from the dropdown list 
• Service Location: Enter the three-letter of the Origin city/airport code 
• Fare Information (Base Amount): Base Amount refers to the Cancellation Fee itself 
• Form of Payment
• Endorsements, Tour Code, Remark: These items can be added if needed, not mandatory 

d) Issue EMD-S by clicking Submit:


e) EMD-S Issued



f) After the EMD-S issuance, delete the segment

2. Upload agency logo 

It is now possible for users with an Agency Administrator role to upload their agency's logo. When an uploaded logo is used, it shows up in emails sent to passengers by the agency or a bridged agency.

i.e.
a) In order to upload the logo, please “Choose File” in the “Agency preferences” tab:

b) Select the logo and click on  “Save”

c) Changes have been successfully saved 



d) Travel agent’s logo now appears in emails that are sent to passengers



e) In order to delete the Agency Logo, you need to leave the “Choose file” blanks when it has “No Files Chosen” and click on ‘Save’. That way it will remove the Logo.



f) Logo has been removed 



Lastly, several bugs are now solved & B2T colleagues will be informed accordingly. 
 
Please do not hesitate to contact us in case of any questions.
 
Best Regards,

A3/OA Distribution Team

Dear Partners,

Please note ticketing flexibility provided for tickets that meet hereunder conditions:

Dear Partners,

Due to announced Industrial action in Germany on 14 March 2024, following flights will be canceled:

Dear Partners,

Please note ticketing flexibility provided for tickets that meet hereunder conditions: