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Special services

Passengers requesting special assistance (MAAS)
Extra Seat (CBBG)
Service animal
Oxygen

Seats

Seat Assignment

Important information regarding irregularities & involuntary changes

Endorsement box requirements
Use of alternative carriers

Travel information

Passenger contact information for disruption notification (SSR CTCM, CTCE & CTCR)
ETA requirements
Model clause on personal data protection
New check-in and Baggage drop-off experience
Seaman OK to board request

Accelya/Farelogix

Travel agent’s reservation platform manuals

Distribution

Married Segment Override

GenAIRation Ticket Purchase
GenAIRation Bookings

genAIRation

GenAIRation Ticket Purchase
GenAIRation Bookings

Seat Assignment Request
General Request

EMD association reissue case - F1

Unused EMDs in the ticket reissue scenario
When to Contact AEGEAN Hub or AEGEAN
Request new service
Reissue of a fully unused ticket

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Passenger Services & Procedures
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GenAIRation

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Extra Seat (CBBG)| Handling Instructions
Frequently asked questions with the request categories
EMD association reissue case - F1

Pricing & Policies

EMD Services
Dupe cases
Agent Discount Policy

Purchase AEGEAN passes

Useful Tips

Useful Tip 1
Useful Tip 2

AEGEAN Pass

Purchase AEGEAN passes

Miscellaneous

GenAIRation

Passenger Services & Procedures

Special services