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DEPU - DEPA
Refund Request (E-tkt direct)
General Request
ADM Question
GDS malfunction
PCI (Renewal) Questions

Important information regarding irregularities & involuntary changes

Rerouting guidelines
Use of alternative carriers
Refund eligibility
Group bookings
Involuntary refund processing
Endorsement box requirements
Involuntary rebooking criteria
Involuntary ticket reissues

Pricing & Policies

Irregularities
Dupe cases
Agent Discount Policy
Name Change Policy

Special Services

Deportees
Passengers requesting special assistance (MAAS)

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Frequently asked questions with the request categories
EMD association reissue case - F1
Important information regarding irregularities & involuntary changes

Baggage

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EMD association reissue case - F1

When to Contact AEGEAN Hub or AEGEAN
Unused EMDs in the ticket reissue scenario
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Accelya/Farelogix

Travel agent’s reservation platform manuals

genAIRation

GenAIRation Ticket Purchase

AEGEAN Pass

Purchase AEGEAN passes

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