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Travel information

Passenger contact information for disruption notification (SSR CTCM, CTCE & CTCR)
Flight information for Jeddah (JED)
New check-in and Baggage drop-off experience
ETA requirements

Homepage

Offer_01
Cookie Information
Terms & Conditions
Jobs & Careers
Direct Terms and Conditions

Accelya/Farelogix

Travel agent’s reservation platform manuals

Did you know?

Important information regarding irregularities & involuntary changes
Extra Seat (CBBG)| Handling Instructions
New name correction process–steps

EMD association reissue case - F1

Reissue of a fully unused ticket
Completion of EMD association as shown in the image below

Passenger Services & Procedures

Travel information

Important information regarding irregularities & involuntary changes

Use of alternative carriers

Purchase AEGEAN passes

Payment

Agent Profile Update
Report on Sales Performance
Check-in Form
Feedback form

genAIRation Ticket Purchase

Payment

Payment

Payment

Special services

Pregnancy
Extra Seat (CBBG)
Sitting Sick
Wheelchair
Passengers requesting special assistance (MAAS)
Meals

Baggage

Baggage Policy
Baggage Calculator

Distribution

GDS Policy
Distribution Channel Fee – DCF

Pricing & Policies

Irregularities
AEGEAN contacts
Name Change Policy

Booking, Ticketing & Sales

Newsletter

Children & Pets

Pet