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Special services

Passengers requesting special assistance (MAAS)
Wheelchair
Deportees
Extra Seat (CBBG)

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Extra Seat (CBBG)| Handling Instructions
New name correction process–steps
Frequently asked questions with the request categories
Important information regarding irregularities & involuntary changes

New name correction process–steps

Step 4
Step 6
Step 6
Step 6
Step 5
Step 2
Step 3
Step 6

Pricing & Policies

Irregularities
Name Change Policy

EMD association reissue case - F1

Request new service
Completion of EMD association as shown in the image below

Accelya/Farelogix

Travel agent’s reservation platform manuals
Registration

Extra Seat (CBBG)| Handling Instructions

Step 1
Step 1
Step 1
Step 1
Steps for Cabin baggage (CBBG)

Homepage

All requests
General Request
Manuals
Request details

GDS Malpractice Reports
General Request
ADM Question
Refund Request (E-tkt direct)
GDS malfunction
PCI (Renewal) Questions
Seat Assignment Request

Passenger Services & Procedures

Travel information

Booking, Ticketing & Sales

Distribution