New name correction process–steps

Create a new PNR with the correct name, using the same RBD or a higher published RBD within the same cabin (Economy or Business).

Log in to the portal and submit a request under the “Name Change” category. Do not use the “Other” category.

Once you select “Name Change” category, you will see the below fields.

Since the booking has already been ticketed:

a) Yes, must be selected.
b) The original ticket number must be entered in the ticket number
c) The correct name as written in the official travel document must be written. (example: Family name/First name/title)

Important notes:  

• the full name must be written not only the part changed. 
• space is considered as character.  

Example: 
In order to get auto approval, you need to follow below steps:

• Name mentioned on the ticket: i.e IERONYMAKI/CHRYSIMRS
• Write correct name as per passport: i.e. IERONYMAKI/CHRYSSIMRS

Wrong examples:

• Changing only CHRYSSI: By not mentioning the family name and the title, the change is more than 3 letters and must be evaluated by AEGEAN hub team. Auto approval will not be possible!
• Writing IERONYMAKI / CHRYSSI MRS: Spaces added – which are considered characters plus the letter modification “S to SS” is more than 3 letters and must be evaluated by AEGEAN hub team. Auto approval will not be possible!
• Writing CHRYSSI IERONYMAKI     Name Surname Vice versa (VS) and missing slash (/).  Also considered change is more than 3 letters which must be evaluated by AEGEAN hub team. Auto approval will not be possible!

d) Enter the Distribution system used for the issuance 
e) The new PNR created must be added to the free text box 
f) Document (ID, passport etc) as proof is not needed.  

Final request form should look like this:

After clicking ‘submit’, the message below will appear, and an email notification will be sent (this process will only work on name changes for up to 3 characters maximum).

After receiving confirmation, reissue the ticket in the new PNR manually, collecting any applicable tax difference. The original fare will be retained.

No fare difference will be collected, even if the RBD differs from the original booking.

The fare family must remain unchanged, and the fare basis should match the original booking.

The endorsement box of the new ticket must include the original ticket number and the Hub Id as a waiver code.

For example
Endorsement:
“Issued in connex with 3902468438068/ Valid on A3/OA flights only/Waivercode=Hub ID


You can find the instructions for the Farelogix bookings also in the Manual Chapter 5.i
Travel agent’s reservation platform manuals| AEGEAN Hub


Note:
To avoid an ADM it’s crucial to follow the steps of the reissue exactly as mentioned in the email & policy!