Name Correction: How to avoid pnr cancellation

Create a new PNR with the correct name, using the same RBD or the next higher available published RBD fare within the same cabin (Economy or Business).

Log in to AEGEAN Hub portal and submit a request under the “Name Change” category. Do not use the “Other” category.

Once you select “Name Change” category, you will see the below fields.

Since the booking has already been ticketed:

a) Yes, must be selected.
b) The original ticket number must be entered in the ticket number
c) The correct name exactly as shown in the official travel document must be entered. (example: Family name/First name/title)

Important notes:  

• The full name must be entered, not only the corrected part.
• Spaces are considered characters.

Example: 
In order to get auto approval, you need to follow below steps:

• Name mentioned on the ticket: i.e IERONYMAKI/CHRYSIMRS
• Write correct name as per passport: i.e. IERONYMAKI/CHRYSSIMRS

Wrong examples:

• Changing only CHRYSSI: Since the family name and title are missing, the change is more than 3 letters and must be evaluated by AEGEAN Hub team. Auto approval will not be possible!
• Writing IERONYMAKI/ CHRYSSI MRS: Additional spaces are considered characters, and together with the letter modification  “S to SS” is more than 3 letters and must be evaluated by AEGEAN hub team. Auto approval will not be possible!
• Writing CHRYSSI IERONYMAKI: Name Surname Vice versa (VS) and missing slash (/).  This is also considered a change of more than 3 characters which must be evaluated by AEGEAN hub team. Auto approval will not be possible!

d) Enter the Distribution system used for the issuance 
e) The new PNR created must be added to the free text box 
f) ) Supporting documentation (ID, passport etc) is not required.  

Final request form should look like this:

After clicking ‘submit’, the message below will appear, and an email notification will be sent (this process only applies to name corrections of up to 3 characters maximum).

After receiving confirmation, reissue the ticket in the new PNR manually, collecting any applicable tax difference, if any. The original fare will be retained.

No fare difference should be collected, even if the RBD differs from the original booking.

The fare family must remain unchanged, and the fare basis should match the original booking.

The endorsement box of the new ticket must include the original ticket number and the Hub Id as a waiver code.

For example
Endorsement:
“Issued in connex with 3902468438068/ Valid on A3/OA flights only/Waivercode=Hub ID


You can find the instructions for the Farelogix bookings also in the Manual Chapter 5.i
Travel agent’s reservation platform manuals| AEGEAN Hub 

In case there is no availability, you may proceed with the new booking on a waitlist basis and submit a new request through Aegean Hub (category: Name Change). In the request, you should include the new PNR and, in the free text field, mention that you have received the auto approval (linked hub ID). The Aegean Hub team will then confirm the seat.

The new request may either be a copy of the original one, with the difference that “no ticket number available” should now be selected, or it may be an entirely new request, provided that it includes all relevant information.

Note:
To avoid an ADM it’s crucial to follow the steps of the reissue exactly as mentioned in the email & policy!