Name Change policy

Tickets and reservations are personal and cannot be transferred to another passenger. Name change is only permitted to correct or amend the passenger's name, provided the passenger remains the same person and the request meet the conditions described below.

The policy applies to bookings with:

• A3/OA operated flights and/or A3/OA marketed flights
• Tickets issued on A3 (390) or OA (050) stock only
• PNRs created through GDSs (Amadeus, Sabre, Galileo, Worldspan, etc.), SPRK

Important – Name Change policy

• Passenger substitution is not permitted.
• Passenger Type Code changes (Adult ↔ Child) are not permitted.
• Discounted Travel Agent tickets are not eligible for name changes.
• Time Limit (TL): Adding an SR CKIN related to a name change in a GDS/SPRK (F1) booking automatically creates a TL. The name change procedure must be completed before the TL expires; otherwise, the booking may be automatically cancelled.

The following cases may be approved upon submission of the required documentation through AEGEAN Hub, where applicable.

Examples include:

• Maiden name ↔ married name
• Greek name incorrectly transliterated into Latin characters
• Addition of a missing second family name or given name
• First name and family name reversed
• Missing middle name
• Reservation created using a nickname instead of the official name (i.e. Tom instead of Tomas, Jon instead of Jonathan, Giota instead of Panagiota, etc.)
• Infant reassociation following correction of the accompanying adult's surname
• Typographical errors of up to three characters
• Other cases, subject to evaluation and approval, provided the passenger remains the same person

Regardless of ticket status:

• A new PNR must always be created with the correct passenger’s name.
• The itinerary must remain identical.
• The booking should be made in the same booking class (RBD) whenever available.
• If the original RBD is unavailable, book any available published fare RBD or waitlist and contact the Help Desk to restore the original class.
• SSRs and Frequent Flyer information must be added to the new PNR.
• The original PNR must not be cancelled until the new booking has been confirmed.
• Before cancelling the original PNR, add a remark indicating the reason for cancellation and the new PNR locator.

Exception

The only exception is the addition of an infant, where the original PNR may be updated without creating a new booking.

Important

Name change within the same PNR is not permitted, as it may cause reservation/booking synchronization issues or even result in the cancellation of the PNR.

The applicable procedure depends on the ticket status, as described below:

If the ticket has not yet been issued:

• Submit the Name Change request through AEGEAN Hub.
• Create a new PNR following the General Procedure above.
• No ticket reissue is required.

If the ticket has already been issued but no coupon has been used, the ticket must be manually reissued in the new PNR.

Typographical errors up to 3 characters (Auto Approved)

The travel agent must:

• Create the new PNR.
• Submit the Name Change request via AEGEAN Hub.
• Manually reissue the original ticket into the new PNR using the pricing policy for totally unused tickets and the same fare family.
• Collect only any applicable tax difference.

No Name Change fee applies for auto-approved requests.

Endorsement

ISSD IN CONNEX WITH (Original Ticket Number)
/VALID ON A3/OA FLIGHTS ONLY/
/HUB ID XXXXX

Corrections exceeding 3 characters

The travel agent must:

• Submit the Name Change request via AEGEAN Hub.
• Reissue the ticket according to the pricing policy for totally unused tickets.
• Collect:
  • applicable fare difference (if any),
  • tax difference (if any),
  • 23 EUR Name Change fee, entered in the OC tax field.

Endorsement

VALID ON A3/OA FLIGHTS ONLY
OC 23 NAME CHANGE
ICW 390XXXXXXXXXX

Fare calculation

The reissued fare must never be lower than the original fare.

Examples:

• If the original fare was 100 EUR and the current fare is 103 EUR, collect the 3 EUR fare difference.
• If the original fare was 80 EUR but the same booking class now prices at 75 EUR, select a higher available fare so that the new fare is equal to or higher than the original ticket value.

Name changes are also permitted on partially used tickets.

The travel agent must follow the same procedure for an issued ticket, with the following differences:

• The ticket is reissued according to the voluntary partially used ticket policy.
• No fare difference applies.
• Only the following may be collected:
  • 23 EUR Name Change fee (where applicable),
  • any tax difference.

For countries using currencies other than EUR, the fee should be converted into the local currency using the exchange rate applicable on the reissue date.

• If no itinerary change is made (same flights, dates and routing), no rebooking fee applies.
• If an EMD (XBAG/XBAC) has already been issued, it must also be reissued under the corrected passenger name.
• Any increase in the EMD amount must be collected.
• The policy also applies to infant tickets.
• No name changes other than those described in this policy are permitted.