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Important information regarding irregularities & involuntary changes

Involuntary rebooking criteria
Involuntary ticket reissues
Involuntary refund processing
Use of alternative carriers
Refund eligibility
Rerouting guidelines

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Important information regarding irregularities & involuntary changes

Pricing & Policies

Irregularities
Name Change Policy
Waiting List Request
Agent Discount Policy

Baggage

Baggage Policy
Baggage Calculator

Booking, Ticketing & Sales

Newsletter
Accelya/Farelogix
Pricing & Policies

Accelya/Farelogix

Travel agent’s reservation platform manuals

GDS Malpractice Reports
General Request
GDS malfunction
PCI (Renewal) Questions
Bulk New Agency Implementation
Special Deals / Sanctions
New Agency Implementation

Useful Tips

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EMD association reissue case - F1

Completion of EMD association as shown in the image below
Reissue of a fully unused ticket

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