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Important information regarding irregularities & involuntary changes

Involuntary rebooking criteria
Involuntary ticket reissues
Refund eligibility
Involuntary refund processing
Rerouting guidelines
Endorsement box requirements

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Important information regarding irregularities & involuntary changes
Frequently asked questions with the request categories
New name correction process–steps

Pricing & Policies

Agent Discount Policy
Irregularities
Name Change Policy
Pricing
Dupe cases
EMD Services
ADM/ACM

EMD association reissue case - F1

Reissue of a fully unused ticket
Unused EMDs in the ticket reissue scenario
Completion of EMD association as shown in the image below

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Account
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Jobs & Careers
Direct Terms and Conditions
Terms & Conditions
Offer_01

Refund Request (E-tkt direct)
GDS malfunction

My Account

Agency & Personal Info

Special Services

Wheelchair
Extra seat
Passengers requesting special assistance (MAAS)
Deportees

Baggage

Baggage Policy
Baggage Calculator

Booking, Ticketing & Sales

Newsletter

Groups

Groups Info

A dedicated portal for you, our valued partner

Children & Pets

Pet

Useful Tips

Useful Tip 1

New name correction process–steps

Step 4