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Passenger Services & Procedures

Loyalty programs

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New name correction process–steps
Extra Seat (CBBG)| Handling Instructions
Name Correction: How to avoid pnr cancellation
Frequently asked questions with the request categories

Travel information

Model clause on personal data protection
Passenger contact information for disruption notification (SSR CTCM, CTCE & CTCR)
ETA requirements

Important information regarding irregularities & involuntary changes

Involuntary refund processing
Involuntary ticket reissues
Use of alternative carriers

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Product Development
Passenger Services & Procedures
Jobs & Careers
Terms & Conditions
Conditions And Notices
Direct Terms and Conditions

Agent Profile Update
Misconnection & Reprotection

Accelya/Farelogix

Certified Aggregators & IT Providers
Travel agent’s reservation platform manuals

Distribution

Distribution Channel Fee – DCF

Special services

Extra Seat (CBBG)
Passengers requesting special assistance (MAAS)
Sitting Sick
Wheelchair
Pregnancy
Meals
Oxygen
Deportees

Baggage

Baggage Policy

Seats

Seat Assignment

Pricing & Policies

Name Change Policy
Dupe cases
Irregularities

Booking, Ticketing & Sales

Newsletter

Name Correction: How to avoid pnr cancellation

Step 10
Step 4

New name correction process–steps

Step 4

Groups

Groups Info