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Frequently asked questions with the request categories
Name Correction: How to avoid pnr cancellation
Extra Seat (CBBG)| Handling Instructions

Homepage

Create Request
All requests
Request details
General Request
Direct Terms and Conditions
Terms & Conditions

Special services

Passengers requesting special assistance (MAAS)
Wheelchair
Pregnancy
Extra Seat (CBBG)
Meals
Oxygen
Deportees
Sitting Sick

EMD association reissue case - F1

Request new service

General Request
Refund Request (E-tkt direct)
Seat Assignment Request
Copy Request
Exceptional Refund request
AD Request

Travel information

Seaman OK to board request

Pricing & Policies

Irregularities
Name Change Policy
Agent Discount Policy

Distribution

Distribution Channel Fee – DCF
GDS Policy

Baggage

Baggage Policy
Baggage Calculator

Children & Pets

Pet
Infant/Child

Name Correction: How to avoid pnr cancellation

Step 10

Seats

Check-in
Seat Assignment

Booking, Ticketing & Sales

Newsletter

New name correction process–steps

Step 4

Important information regarding irregularities & involuntary changes

Use of alternative carriers