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Special services

Wheelchair
Passengers requesting special assistance (MAAS)
Service animal
Sitting Sick

Homepage

Direct Terms and Conditions
Terms & Conditions
Conditions And Notices
Did you know?

Pricing & Policies

Irregularities
Name Change Policy
Pricing
EMD Services

Seats

Check-in
Seat Assignment

Distribution

Distribution Channel Fee – DCF
GDS Policy

Did you know?

Extra Seat (CBBG)| Handling Instructions
New name correction process–steps
Name Correction: How to avoid pnr cancellation
Frequently asked questions with the request categories

Travel information

ETA requirements
Visa/Passport/ID
Passenger contact information for disruption notification (SSR CTCM, CTCE & CTCR)

Baggage

Baggage Policy

Children & Pets

Infant/Child

Infant/Child

FAQs – Infant, Child & UMNR

AEGEAN Pass

AEGEAN Pass Reporting

Important information regarding irregularities & involuntary changes

Involuntary rebooking criteria
Endorsement box requirements
Involuntary ticket reissues
Use of alternative carriers

Miscellaneous

GenAIRation

ADM Question
GDS Malpractice Reports
Refund Request (E-tkt direct)
PCI (Renewal) Questions

GenAIRation Bookings

Useful Tips

Useful Tip 1

EMD association reissue case - F1

Completion of EMD association as shown in the image below

AEGEAN Pass Reporting