Child/Infant

Definition and limitations rules

• An infant is a child who has not yet reached its 2nd birthday during their entire trip.
• The following acceptance/limitation rules apply:
• Infants will not be accepted within the first 7 days after birth, except as a pre-authorised medical case.
• Maximum 1 infant per accompanying adult over 16 years of age. If a passenger would like to travel with two infants, an additional second passenger of at least 15 years of age is required to escort.
• The maximum number of infants allowed per aircraft is decided by the number of oxygen masks and infant belts available on board the aircraft.
  
  

 

Infant Request Instructions

• For an infant to be approved, the relevant entry (SSR) remark, using NN status, must be inserted into the booking in advance of the passenger’s journey, specifying the infant’s name and date of birth.
• Aegean will respond according to the SSR status (HK or UC), accompanied, if required, by a corresponding SSR which will contain the correct information. If you haven’t followed these instructions when you created the PNR, you should insert a new correct SSR.
• Aegean will then follow the same procedure to respond to you. Please note that the SSR status reply (HK or UC) will take into account the maximum number of infants allowed per flight.

For more information regarding entries, please contact your GDS Help Desk or visit your GDS’s Help/Info Pages.

“Add infant procedure” will be processed within the original GDS PNR. No need to create a new booking.

General

Aegean Airlines service for unaccompanied children allows minors aged between 5 and 16 to travel safely when in certain circumstances they are not accompanied by their parents / guardians. Unaccompanied children are boarded first on to the aircraft and will be supervised by our Ground Staff until handed over to the responsible designated party at the destination airport. 

Children up to the age of 5 are only allowed to travel with an adult and are not accepted as UMs. Children who are WCHC, WCHR or WCHS are not accepted for carriage as UMs. Stopovers or nightstops are only permitted if the parents/guardians have made arrangements for an authorised adult escort during the stopover or the nightstop.

UMNR Request Instructions

Booking for UMNR service is offered on:

• All A3/OA online direct ticketing channels in Booking flow for prime bookings
• All A3/OA offline direct ticketing channels
• 1A GDS
• Travelport GDS (1G,1V,1P)
• Sabre GDS
• A3/OA Farelogix booking tool

Notes:

For bookings created from A3/OA online direct channels

• UMNR service is only offered during Booking flow for prime
• “Declaration Form” must be completed during booking flow.
  
  

For UMNR to be approved, the appropriate (SSR) entry using NN status, must be inserted into the booking prior to the passenger’s journey notifying their date of birth. Aegean will respond according to the SSR status (HK or UC), accompanied, if required, by a corresponding SSR which will contain the correct information. If you haven’t followed these instructions when you created the PNR, you should insert a new correct SSR. Aegean will then follow the same procedure to respond to you. Please note that the SSR status reply (HK or UC) will take into account the maximum number of UMNR allowed per flight.

The entry (SSR) for UMNR, if the booking has more than one child, should be made per passenger.

Example:

1.TEST/ALPHACHD 2.TEST/BRAVOCHD
3 A3 540 Y 15JUL 5 ATHSKG HK2 0825 0920 320 E 0 S
SEE RTSVC
4 SSR CHLD A3 HK1 10MAY05/P1
5 SSR CHLD A3 HK1 15JUN07/P2
6 /SSR UMNR A3 HK1 UM11.CHD UNDER 5 YRS NOT ACCEPTED AS UMNR
/S3/P1
7 /SSR UMNR A3 HK1 UM09.CHD UNDER 5 YRS NOT ACCEPTED AS UMNR
/S3/P2

In addition, you must insert an OSI by notifying the name, address and telephone number of the person who will be accompanying the child to the departure airport and a second OSI containing the same details of who will be picking the child up on arrival.
In both cases – departure and arrival – the accompanying adult will be required to produce proof of identity at the airport.

For more information regarding entries, please contact your GDS Help Desk or visit your GDS’s Help/Info Pages.

UMNR charges

Notes:

• In cases of more than one UMNR passengers (travelling together in the same PNR), regardless if there is family relationship or not, UMNR fee shall apply only once for maximum up to 4 UMNRs.
• In case of A3Marketing /XX Operating SR UMNR is restricted  
• UMNR charges are only in EUR
• Other local currencies must be converted from EUR amounts.

Examples:

Routing LHR – ATH, Point of Sale LON / GB, 
UMNR charge from EUR will be converted in GBP 
Routing LHR – ATH, Point of Sale ATH / GR, 
UMNR charge will be in EUR 
Routing TLV – ATH, Point of Sale TLV / IL, 
UMNR charge from EUR will be converted in USD 

Routing PRG – ATH, Point of Sale PRG / CZ, 
UMNR charge from EUR will be converted in CZK

Declaration of Parent or Guardian Form

The "Declaration of Parent or Guardian" form must be filled out when handing over the unaccompanied minor into our care at the airport of departure. For this reason, we ask the parent/guardian with the unaccompanied minor to allow sufficient time for filling out the form.. The form contains personal information about the unaccompanied child as well as the travel details and information on parents or guardians who are handing over and picking up the minor.

Alternatively, you can download the form here so as to be filled out by the parent/guardian, in order to save time at the airport. If you cannot print it out, the form can be filled out at the airport of departure.

UMNR charges

Notes:

• Rates apply per direction for A3/OA flights and for A3/OA with LH group (LH, OS, LX):
  
  There is an agreement in place between A3/OA and LH group (LH, LX, OS), where a combined ticket including any special service, will follow the Most Significant Carrier Resolution  302 and for North America the U.S DoT.
• The charges will be as per marketing carrier from the origin to the next baggage check in point (and always per ticket)
• A3/OA agent will issue one document for all flights from origin up to the next baggage check in point.
• UMNR charges are only in EUR
• Other local currencies must be converted from EUR amounts.
• For connecting Interline scenarios, booked either as A3 marketing/ OAL operating or OAL operating flights, UMNR service is restricted.
• For connecting overnight scenarios, UMNR service is restricted.

Examples:

Routing LHR – ATH, Point of Sale LON / GB, 
UMNR charge from EUR will be converted in GBP 

Routing LHR – ATH, Point of Sale ATH / GR, 
UMNR charge will be in EUR 

Routing TLV – ATH, Point of Sale TLV / IL, 
UMNR charge from EUR will be converted in USD 

Routing PRG – ATH, Point of Sale PRG / CZ, 
UMNR charge from EUR will be converted in CZK

Procedure

The free text flow of UMNR special service request is restricted to format as described below:

Example: 8 YRS OR UM8

• Free flow text must start with unaccompanied minor access code UM followed by passenger age.
• EMD for UMNR issued by travel agencies will have the same characteristics as the A3 sold ones.
• EMD for UMNR service must be issued only for A3 ticket stock (390) and for segments on A3 operating flights.
• UMNR EMDs are refundable.
• Travel Agencies will only be able to display EMDs issued in their agency. Travel agencies are not able to display an EMD issued by A3 or by a different travel agency.
• In cases of more than one UMNR passengers (travelling together in the same PNR), regardless if there is family relationship or not, UMNR fee shall apply only once for maximum up to 4 UMNRs.In the case of onward travel to US/CA/MX, charge is applicable to each UMNR and the service must be requested and associated to each unaccompanied minor.
• In case of A3Marketing /XX Operating SR UMNR is restricted. 
• Travel Agencies are not entitled to exchange Unaccompanied Minor EMDs. If such EMD is presented for exchange then travel agent must encourage passenger to arrange exchange, with Aegean call center prior to flight departure. The EMD issue for UMNR service can be exchanged into the same reason for issuance code only.
• Unaccompanied Minor EMDs are not commissionable.
• Manual Association/Disassociation of Unaccompanied Minor EMDs is done by A3 Travel Agency help desk.