EMD association reissue case - F1

Request the service again from the "Services TAB" for the new flight(s). This applies only to entirely unused EMD documents.

Check the value of the existing EMD - if it is of equal or lower value and there is no change in the itinerary (no rerouting), it is not necessary to contact the Helpdesk.

Example:
– 1st issue –

Please see below an example of a reissue of a fully unused ticket.

The EMD service has already been requested again (Step 1), and the itinerary and the value of the EMD service remain the same (step 2).

The association of the EMD service with the new ticket was completed automatically, as shown in the image below.

Although the initial page in Farelogix under EMD Segments displays the original flights/dates, once you retrieve the document you can confirm that it is now linked to the new ticket issued for the new flights/dates.

Situations in which travel agencies must submit a request in AEGEAN Hub, via the appropriate category, to request EMD association are only:

1. Partially used EMD.
2. Itinerary change (date/route), provided that the value does not increase.

Cases where Travel Agencies should contact AEGEAN Hub or Call Center

• New service is in higher value.
• Original EMD has been previously reissued from Aegean.

Important Notice 
EMD Services| AEGEAN Hub 
When a fully unused EMD is refundable according to AEGEAN policy, the travel agency may process the refund through Farelogix and then issue a new EMD.