Important Notes

  1. Seat price varies based on fare family, seat location (Window/Middle/Aisle), RBD, flight number, time of purchase, departure date, loyalty program tier (Miles & Bonus) and aircraft type.
  2. Seats are free of charge for Business Class.
  3. For passengers with Flex and/or Family fare tickets the option of choosing a standard seat is free of charge (subject to availability).
  4. For passengers with Comfort Flex tickets there is the option of choosing a standard or an upfront seat free of charge (subject to availability).

Seat Policy

All seats are offered for selection, from the time of the booking until closure of check-in.

Flex and Family fare passengers are eligible to select a standard seat free of charge.

ComfortFlex passengers are eligible to select a standard or an upfront seat (subject to availability), free of charge.

Summary

   
Eligible channels GDSs : for  A3 or OA validating, marketing, operating flights.
F1 : for  A3 or OA validating, marketing, operating flights
&  A3 validating carrier with LHG operating flights
Chargeable Seats Extra Legroom, Up Front and Standard seats (that depends to the fare family)
on 319, 320, 321, 32N aircraft types, in economy cabin.
Extra Legroom and Standard seats on DH4 and AT7 aircraft type
Non Chargeable Seats  All seats on AT4, DH8 aircraft types.*
*Only A3 Miles and Bonus Gold FFN and their companions (if booked within the same PNR) are allowed to preselect seats in these cases.
Exempted Seats Standard seats for Flex, Family and Comfort Flex fare family
Upfront seats for Comfort Flex fare family
Free of charge Business class
Eligible flights  A3 or OA operating flights as prime,
A3 or OA as marketing 

Validating carriers: A3/390 or OA/050 

Marketing carrier A3 operating carrier LHG (LH, LX, SN, OS) 
Operating carrier LHG prime
Eligible flights A3 and OA operating flights
as prime,
as marketing A3 or OA
Validating carriers: A3/390 or OA/050 
Non eligible flights Other than A3 or OA operating flights.
Other than A3 or OA marketing flights on A3 or OA operating flights.

Other than operating LHG.

Validating carriers other than A3/390 or OA/050*
*) For non A3/OA validating carrier cases, only prior to departure at airport ticketing desk automated MCO issuance possible.
Sales restriction timeframe From reservation channels: 1 hour prior to departure (as long as the ticket coupon is not status C checked in)
From check in channels: any time prior to flight closure

For flights validating carrier A3 and operating LHG any time outside DCS window.
Timeframe for document issuance Instant purchase.
If no document issued, Revenue Integrity will cancel SSR RQST.
Eligible passengers/PTC

All

Adult and child in one PNR: adjacent chargeable seats must be booked for both. Not allowed to have chargeable seat only for adult or only for child.

Note:

  • Adult with infant, no car type infant seat: adult rate will apply once
  • Adult with infant holding car type infant seat as CBBG: chargeable seats should not be offered.
  • Adult with infant, flight attendant: chargeable seats can be offered for both
  • Customer with CBBG: chargeable seats can be offered. Assign a window seat to the passenger and select the middle seat for the CBBG pap.
Eligible fares/RBD All : Published and Unpublished
Document EMD-A, Non refundable, Interlineable only between A3 and OA and LHG
Issued on SSR RQST

Price range

Type of Route Seat Type Light Flex/Family ComfortFlex
Domestic Flights Standard 1€ - 10€ Free of charge Free of charge
Upfront 4€ - 18€ 4€ - 18€ Free of charge
Extra Legroom 6€ - 20€ 6€ - 20€ 6€ - 20€
International Flights Standard 3€ - 12€ Free of charge Free of charge
Upfront 6€ - 25€ 6€ - 25€ Free of charge
Extra Legroom 9€ - 35€ 9€ - 35€ 9€ - 35€

A3 Miles+Bonus Gold customers will receive a 50% discount on Up Front seats.
Not all seats are eligible for specific passenger types and SSR. Seat map display automatically returns only  eligible seats. 

Specifically for EXIT rows, passengers are not permitted to sit in EXIT rows seats, if: 

 

  • They are under 15 years old. 
  • They have problems with mobility, strength or dexterity in arms/hands and/or legs and they are unable to reach the emergency exit, manage instructions for evacuating or exit as quickly as possible. 
  • They are unable to understand crew instructions 
  • They have impaired vision or hearing and, as such, cannot follow instructions from the crew 
  • They are unable to relay information verbally to  other passengers 
  • They are responsible for someone else, such as infants or young children, which may prevent them from following instructions 
  • They suffer from a condition that may cause them harm if they execute one or more of the safety instructions 
  • They require a seatbelt extension 
  • They use a wheelchair or other mobility aid 
  • They use supplementary oxygen or a portable oxygen concentrator 
  • They are travelling with a service animal or  pet.

Voluntary seat change

Flight related change

   
From Chargeable to Chargeable Allowed
If new price is higher, the difference must be collected
If new price is lower, the difference is not refundable
From Chargeable to Non Chargeable Allowed
Original EMD non refundable
From Non Chargeable to Chargeable Allowed
EMD must be issued
Open dated Not allowed
Voluntary refund Not allowed
Changes after boarding Pax with paid seat: Allowed to same seat category only
Pax with non paid seat: Not allowed
  • In case of a voluntary flight change, the original seat is automatically cancelled.
  • A new seat may be booked, subject to seat availability.
  • If the same seat category is not found, then the voluntary change policy as per table above must be followed.
  • If the flight is voluntarily cancelled and no rebooking takes place, the seat EMD is not reusable for future flights.

Involuntary seat change

Involuntary seat changes may occur due to:

  • Seat map changes. No change on the flight, route, date. Examples: business class curtain is moved, aircraft type is changed etc.
  • Flight changes (flight cancellation, schedule change, rerouting etc.)
  • Both of the above

In all cases, an automated reseating process is initiated to reprotect seats. Reseating is based on the following mandatory seat characteristics:

  • Same cabin
  • Same seat category
  • Same seat characteristics (window, aisle, middle seat)

If the automated process does not assign a new seat, the seat SSR is cancelled (UN status). This case is a subject to an involuntary refund.

On customer request, the offline assignment of a new seat is allowed within the same category even if there are different seat characteristics. 

If a different seat category is requested, then the voluntary seat change policy applies.

For more details regarding entries please contact your system’s local help desk.