Baggage Policy

Aegean Airlines provides to passengers, the opportunity to travel with their musical instrument - which must be carried in a secure, hard case. The instrument may be checked in to be transported in the hold, or taken with passenger on board the plane. When passengers check in, the instrument will be asked to sign a Limited Release Form, in which they agree that the musical instrument is being carried entirely at their own liability.

If you wish to take the instrument with you into the cabin of the plane, it will be counted as hand baggage. Its dimensions must not exceed 56 cm in height x 45 cm in length x 25 cm in width, and it must not weigh more than 8kg.
 
If the instrument exceeds these limits then an extra seat must be reserved, in the same fare base/fare family with the passenger. The extra seat may be either Economy (only for Flex, Family & ComfortFlex fares) or Business class and no taxes are charged except YQ/YR. The dimensions must be:

Maximum dimensions for A320 Family aircraft:

• 150cm Height x 22cm Length x 42 cm Width (from cabin floor)
• 110cm Height x 60cm Length x 42cm Width (from seat)

Maximum dimensions for DASH8-100,  DASH8-400 and AT7(ATR):

• 135cm Height x 40cm Length x 28cm Width (from cabin floor)
• 90cm Height x 40cm Length x 50cm Width (from seat)

Description

• are not listed in the sports equipment table
• cannot be included in the free baggage allowance (total weight exceeds the FBA)
• are not defined as baggage

Charges will apply according to dimensions/weight:

• A restriction of a maximum 5 checked items in total (bags, AVIH, PETC, SPEQ, etc) per passenger applies.
• If the sports baggage exceeds the maximum weight of 32 kg, it can only be carried as cargo and cargo charges will be applied.
• The cargo department should be contacted for further clarification and charges.
• Same rates apply for both: Domestic & International routes.

Rates apply per direction (from baggage drop-off to the next baggage check-in) and apply:

• only for A3/OA flights
• for A3/OA with LHG (LH, LX, OS) when A3/OA are the Most Significant Marketing Carrier
  (Reso 302, U.S DoT).
• for A3/OA with specific OAL partners in interline itineraries to follow the same rule with baggage policy. SPEQs to be considered part of the provision and subject to 302 and US DoT requirement
  
  
• 1st Example:
  Itinerary:
  20 JUN SKG-ATH A3 marketing/OA operating
  20 JUN ATH-FRA A3 operating
  20 JUN FRA-NYC UA operating
  
  A3/OA Airport ticketing agent will charge passenger for the SPEQ only for SKG-ATH-FRA with one rate as SKG-FRA
  For FRA-NYC flight, passenger should be informed that will have to go to the UA counter to paying the SPEQ according to UA policy.
  
  
• 2nd Example:
  20 JUN RHO-ATH A3 marketing/OA operating
  20 JUN ATH-MAD IB operating
  20 JUN MAD-SIN SQ operating
  
  A3/OA agent will charge passenger for the SPEQ only for RHO-ATH with one rate RHO-ATH
  For ATH-MAD and MAD-SIN, passenger should be informed that they will have to go to the IB and SQ counters to paying the SPEQ according to the operating carriers’ policies.
  
  
• 3rd Example:
  20 JUN SKG-ATH A3 marketing/OA operating
  20 JUN ATH-FRA A3 marketing/LH operating
  20 JUN FRA-PEK CA operating
  
  

Normally the agent will charge the passenger for SKG-PEK (as both LH and CA are included in airlines that A3 has agreement as per table in paragraph 1), but as LH and CA request the issuance of a different document (LH MD10 and CA Paper EBT), the procedure will be as follows:
A3/OA agent will charge the passenger for the Special service for SKG-ATH-FRA with one rate as per MSMC and will issue one MD10
And for FRA-PEK with CA, they will charge the passenger again with the charge of the MSMC for this itinerary (CA) and will issue paper EBT.

Rates are the same for domestic and international routes.

Rates apply per direction (from baggage drop-off to the next baggage check-in) when checked in baggage with SPEQ exceeds the free baggage allowance and:

• only for A3/OA flights
• for A3/OA with airlines of table in paragraph 1, when A3/OA are the Most Significant Marketing Carrier (Reso 302, U.S DoT)
• List of Sport Equipment: as per A3/OA definitions

Charges

• Applies to all sporting equipment included in the List of Sports Equipment. 
• Prepayment for Sports Equipment services included in the table below is now offered on all A3/OA online and offline direct ticketing channels. 
• Exception are for Golf and Weapon services, which are not offered through A3/OA online channels.

Sports Equipment free of charge

Sports equipment can be carried as part of Free Checked Baggage Allowance under the following conditions:

• On A3 and OA operating flights.
• Customer still entitled to free pieces as part of Free Baggage Allowance after checking in all bags.
• Sports Equipment must meet the size and weight restrictions of the free checked baggage allowance.
• Star and Aegean Miles+Bonus FFP Gold privilege for an extra free piece is considered for sports equipment as well.

Aegean Miles+Bonus FFP Gold members privilege for carriage of Golf bags free of charge:

• always exempted from Golf bag charges on A3 and OA operating flights
• Golf bags should be within the limits of weight or size of Free Baggage Allowance 
• unlimited number of Golf bags allowed, but always within the rule of 5 total checked items per passenger.

Sports Equipment to be charged 

Sports Equipment is charged under the following conditions:

• Sports Equipment exceeds economy Free Baggage Allowance limit of 23kg (but always up to 32kg)
• Sports Equipment exceeds the maximum weight of 32 kg. The Cargo department should be contacted for further information and applicable charges
• Restriction of maximum 5 checked items in total (bags, AVIH, PETC, SPEQ, etc.) per passenger applies. Any further items above this limit will be considered as not being the personal property of the passenger for the trip and must be treated as Cargo, following Cargo procedures and charges.

Attention: 

• FBAG EMD cannot be used for the SPEQ. Agent should charge passenger for the special equipment as per below tables.
  EMD-A will follow the normal rules (non-refundable in case of cancellation or keep it open for future usage within 1 year)
• Sports equipment does not have to include all the items mentioned in the above list. Even if the passenger travels with one item only of the sports equipment, the charge will still be applied as per table.
  
  
• Example:
  A passenger with a ComfortFlex ticket, travels with one checked baggage and one bag containing one pair of ski boots
  The charge for the boots will be as per SKI equipment and charged (50 EUR)
  
  - The charge is not per bag, but per sports equipment (per SSR request). 
  
  A passenger is not allowed to carry more than 5 pieces in total (baggage & equipment in total)

• Example
  A passenger travels with one SKI equipment in two bags (one bag with one pair of skis and one pair of ski poles and one bag with a helmet and one pair of boots) 
  The charge will be for one equipment (even if two bags are being used).

Sports Equipment rates apply as per table and per direction (from baggage drop-off to the next baggage check-in):

• Only for A3/OA flights
• For A3/OA with LHG (LH, LX, OS) when A3/OA are the Most Significant Marketing Carrier
   (Reso 302, U.S DoT).
• For A3/OA with specific OAL partners as per paragraph 1 in interline itineraries to follow the same rule with baggage policy. SPEQs to be considered part of the provision and subject to 302 and US DoT requirement

Same rates apply for both: Domestic & International routes.

Examples:

* Star Alliance Gold Members are entitled to one additional item with maximum weight as per compartment booked, free of charge only on A3 flights.

• Customers must first present themselves in Check in hall 2 and have their weapon and ammunition weighed and tagged respectively at the Aegean baggage drop off desk.
• If a payment for the weapon carriage is required, the customers should go to the ticketing desk, located just opposite the baggage drop off desks, in order to settle it.
• Afterwards the customers should go to the airport’s bulky items desk (oversized items) located approximately 5 meters further along where the airport staff will escort them to the designated airport checkpoint in Check in Hall 1.
• Upon arriving at the airport’s checkpoint, the customers will have their weapon, ammunition and separate packaging  checked. A fee of 55 CHF to cover the airport inspection must be paid in situ using a credit card.
• When the checks have been concluded, the airport staff will escort the customers  and the weapon and ammunition to customs. Their license check will be performed there.
• When the license check is concluded and everything has been found to be in order, the customs officers will collect the containers with the weapon and ammunition and deliver these to the baggage sorting area for aircraft loading
  The packaging should be in plastic containers (weapon and ammunition separated)  

Disabled passengers (PRM) are allowed to transport two items of mobility equipment without additional charge.
Mobility equipment which can be used for sports is free of charge as well (up to two pieces total).
If the sports equipment is not mobility equipment then the general rules for the transport of sports equipment also apply for disabled passengers.

• 1st Example: 
  PRM travels with one wheelchair plus one as sports equipment (mobility equipment). Both will be transferred free of charge.
  
  
• 2nd Example:
  PRM travels with one wheelchair plus one fishing equipment. The wheelchair is free of charge, but the fishing equipment will be charged as per list of sport equipment.
  Note: On journeys involving a transatlantic flight and on flights operated in cooperation with other airlines, the charges may differ.

IATA & SPORTS EQUIPMENT services

In the past, only baggage was part of the resolution 302/US DoT/Canadian Agency of Transportation.  Sports equipment services were not in scope of ABR302 resulting in each airline following its own policy/charges.

As per IATA’s latest notification, if Sports equipment services are filed by the carrier as part of the baggage provisions under Category –C, they are now subject to ABR 302 and US DoT requirements

Different approaches for Sports equipment services in interline scenarios have been adopted from A3/OA based on bilateral agreements in place.

Approaches in place: 

1. A3/OA has bilaterally agreed with LHG (LH, LX, and OS), that in an interline scenario, for any special service (Sports equipment included) it will follow the Most Significant Carrier Resolution 302 and for North America the U.S DoT (same as baggage policy).
   
   Action: The agent shall issue one document for all flights for any special service from origin up to the next baggage check in point.
   The charges will be as per marketing carrier from the origin to the next baggage check in point (and always per ticket).
   Detailed instructions in paragraph  1) Policy for A3/OA with LHG (LH/OS/LX)-ANY special service    
   
   
2. A3/OA after communications have bilaterally concurred with several IET partners, Sports equipment charges in interline scenarios will follow the same rule as baggage policy. 
   So, since sports equipment is considered to be part of the baggage provision, it is subject to 302 and US DoT requirement.
   
   Action:  based on the table below the agent shall issue either paper EBT or virtual XSB/MD10
   Detailed instructions as per paragraph  2) Policy of A3/OA & specific OAL partners ONLY for Sports Equipment services (SPEQ) – based on ABR302
   
   
3. If the IET scenario includes ANY other IET partner (excluding LHG or the airlines reflected in the table below) and Sports equipment carriage is required, then each carrier’s charges/policy shall apply. 

 Action: The agent shall charge the passenger for each carrier based on its own charge/policy for its own flight/service.

  Detailed instructions as per paragraph 3) Policy between A3/OA & OAL 

Policy for A3/OA with LHG (LH/OS/LX)-ANY special service

An agreement is in place for any special service (SPEQ/PETC/AVIH/UMNR/MAAS) between A3/OA and LHG (LH, LX, and OS) 

In a ticket where A3/OA flights and any LHG carrier is involved, any special services charges shall be based on the Most Significant Carrier Resolution 302 and for North America the U.S DoT (same as baggage policy).

The charges will be as per marketing carrier from the origin to the next baggage check in point (always per ticket)
A3/OA agent shall issue one single document for all flights from origin up to the next baggage check in point.

• 1st example:
  One ticket- SPEQ service
  
  20 MAY ATH-FRA with A3 operating
  20 MAY FRA-ZRH with LH
  
  As per resolution 302, the first marketing carrier that changes country is A3 Charge for SPEQ will be as per A3 policy from ATH to ZRH.
  
  
• 2nd Example:
  One ticket-SPEQ service 
  
  21 MAY ATH-ZRH with A3 marketing/LX operating
  24 MAY ZRH-SIN with LH marketing/ LX operating
  In this case LX will charge the passenger for ATH-ZRH only, as the next flight is in 3 days time
  On 24th May, the passenger will be charged by LX for ZRH-SIN
  
  
• 3rd Example:
  One ticket- SPEQ service
  
  27 MAY SKG-ATH with A3 marketing/OA operating
  27 MAY ATH-FRA- with LH operating
  27 MAY FRA-EWR with LH operating
  
  As per U.S DoT the first marketing carrier on the ticket is A3, so the charges will be based on A3 policy from SKG-EWR
  
  
• 4th Example:
  Two tickets- SPEQ service
  
  First ticket: 30MAY ATH-FRA with A3 operating 
         30MAY FRA-TLV with LH operating
         01JUN TLV-IST   with A3 operating
  
  Second ticket: 01JUN IST-LCA with A3 operating
              
  In this case there are two tickets in place:
  For ticket 1: the A3 agent will charge the passenger from ATH-TLV (as the airlines on the two first flights have a common policy for special services)
  MSMC is LH (the first marketing carrier that changes subarea), so the A3 agent will charge the passenger with LH charges for SPEQ
  The agent will issue one virtual XSB/MD10
  The 1st ticket has another flight two days later and as a result separate check in is required 
  
  For ticket 2 there is one flight for the same date as the last coupon of ticket 1 and both flights are A3 operated.
  The check in agent shall proceed with through check in but the charge for SPEQ shall be applied per ticket.
  One SPEQ charge for the 1st ticket for the flight TLV-IST and a separate SPEQ charge for the 2nd ticket for the flight IST-LCA
  
  The agent should issue two EMD-As, a separate one for each ticket

Policy of A3/OA & specific OAL partners ONLY for Special    Equipment services (SPEQ) – based on ABR302 

A3/OA communicated with IET partners and bilaterally concurred SPEQ charges in interline itineraries to follow the same rule as baggage policy assuming that SPEQ are filed under Category – C.

SPEQs to be considered part of the provision and subject to 302 and US DoT requirement.

Please be aware that: 
 

• Worldwide apart from itineraries from/to U.S/Canada: 
   Follow IATA Reso 302 as per MSMC (Most Significant Marketing Carrier).
  
  

• For itineraries from/to U.S/Canada:
   Follow U.S DoT as per first Marketing Carrier in the ticket.

Attention as the above policy is strictly applied to define the SPEQ charges carrier.

If the baggage carrier (as per MSMC or first Marketing Carrier) is A3/OA, then the policy/charges for SPEQ will be according to the charges reflected below. 

The charges will be as per Marketing Carrier from the origin to the next baggage check in point (and always per ticket) 

A3/OA agent will issue one single document for all flights from origin up to the next baggage check in point. 

Find below a table for your information for the SPEQ agreements in place in interline scenarios where A3/OA is the validating carrier.

Policy between A3/OA & OAL  

Until all airlines come up with a common policy for interline itineraries, if A3/OA, as first operating carrier in an itinerary, wants to issue the document and charge the passenger for the service until final destination, then this is possible, as long as the applicable amounts as per each operating carrier policy/charges are charged for the respective carrier segment(s).

• 1st example:
  SPEQ service
  
   VC -390/A3
   OC- A3 - ATH-FRA   
   OC- SQ - FRA-SIN    
  A3 will issue one EMD-A for ATH-FRA based on A3 charges and will issue one paper document (paper EBT), for FRA-SIN based on SQ charges
  
  
• 2nd example:
  SPEQ service 
  
  VC - OAL
  OC- A3 - ATH-LON 
  OC-BA - LON-PHL 
  A3 will issue one paper EBT (XSB) with A3 charges for ATH-LON and BA charges for LON-PHL

General rules 

• Charges are per ticket and from origin up to the next baggage check in point
• Special Equipment (SPEQ, BIKE, WEAP), PETC/AVIH, UMNR/MAAS services are not part of IATA Resolution 302 and/or US DoT and/or Canadian Transportation Agency
• Special Equipment (SPEQ, BIKE, WEAP), PETC/AVIH, UMNR/MAAS services do not fall under any interline rule, which means that for an interline ticket; the charge should be the sum of all operating carrier (involved in the itinerary) amounts for the specific special service as per each carrier’s policy.
• Only for A3/OA with airlines in the table of paragraph 1, the charge will be as per origin to check in point according to Resolution 302 for MSMC and for U.S DoT for U.S/Canada
• Only for A3 and OA operating flights (or A3/OA codeshare flight operating by A3/OA only) UMNR can be also purchased in advance by other Point of Sales (Call center, ticketing town offices, and travel agencies)
• If a passenger informs an agent that they will have one case containing two sets of sports equipment (example two SKI), the agent should inform the passenger that each sport equipment must be carried in a separate case.
  Agent should add in the SR, the number of special equipment that passenger will carry in the same case.
  
  
• Example:
  SR SPEQ NN2-1 SKI 80X60X50/P1
  Response:
  SSR SPEQ A3 HK2 1 SKI 80X60XIR50.MAX LENGTH 2M-UP TO  32KGS/IF EXCEEDING PLS RQST IT AS SR BULK/S3/P1        

For more information regarding entries, please contact your GDS Help Desk or visit your GDS’s Help/Info Pages.

For carriage to be approved, you must insert into the booking -in advance of passenger's journey- the relevant entry (SSR) of your GDS using the SPEQ abbreviation and NN status, and describe the items in question, kilos and dimensions. An Aegean reply will follow upon the SSR status (HK or UC), accompanied -where needed- with a respective SSR which will provide you with the correct details. In case you haven't followed these details in first place, you should insert a new correct SSR. Afterwards the same procedure will be followed by Aegean for the reply.

Exception:

• For bicycles the SSR must be inserted with the  BIKE abbreviation (not SPEQ) using NN status as per above instructions. In addition the SSR status (HK or UC) reply will depend on the number of BIKEs available within the fixed quota per flight.
• For arms and ammunition the SSR must be inserted  with WEAP abbreviation  using NN status as per above instructions..
• For large sports equipment the SSR must be inserted  with BULK abbreviation using NN status as per above instructions.

Attention:

The following items may also be accepted at check-in without reservation, if space available:

• Bowling equipment
• Skateboard
• Tennis/ squash/ badminton equipment
• Alpinist equipment
• Scuba/ skin diving equipment
• Archery