Pricing

Fares

To display Aegean fares, please use the appropriate  Farelogix operation or GDS entry through your system.

Light, Family & Business Basic fare families are offered exclusively through Farelogix.

For information regarding entries, please contact your GDS Help Desk or visit your GDS Help/Info Pages

Reissue/Revalidation policy

For all A3 (390) tickets, regardless the date of issuance, please note the following procedure:

Reissue instead of Revalidation

• For all tickets issued, on A3 stock (390),
• for both international and domestic travel,
• through A3 direct sales, online and offline and travel agencies, that will be presented for reissue at any ATO/CTO, Call Centre, Aegean Website or any GDS (Travel Agencies), the rules below will be applied.
  
  

In summary, change/re-issue policy overview is presented below in a matrix format:


CHANGE/REISSUE POLICY - Business Fares

 

CHANGE/REISSUE POLICY - Economy Fares

 

The new Business Basic and Family fares will be available only through direct sales and Farelogix (F1).

For any kind of voluntary changes, regardless of the fare family (fare category: light, saver, flex, comfortflex, business basic and business) and the fare rules (changes free of charge or with penalty), the ticket will always have to be reissued and NOT revalidated.

Even if there is no additional collection, no penalty, no rerouting, the ticket must be reissued (as No Additional Collection).

A3 reissue codes

The appropriate A3 code must be used at the time of ticket reissuance in the tax area:

• DU *(for rebooking/cancellation fees)

*non refundable

Important clarification regarding cancellation fees  

Instructions for GDSs with Refund Notice

Important Notice for all GDSs

If the fare is non-refundable or used (flown), the fare amount that will not be refunded should be shown in the “fare used” field and not in the cancellation penalty field.

• Travel agents should contact their local GDS help desk if they need further assistance with the refund notice procedure and the field names.
• Reissued Tickets from A3 Refund Application via BSPLink
• Old GDS tickets not found: Refund Application via BSPLink, system messages are required

Note: In case of refund notice via GDSs no MF fee € 23 will be applied.

For 1A (Amadeus) users:

Non-refundable fare amounts and flown fare amounts (for partially used tickets) should be under FARE USED.
Cancellation penalty should be shown under CANCELLATION FEE (CANX FEE).

For 1G (Galileo) users:

Non-refundable fare amounts and flown fare amounts (for partially used tickets) should be updated in CASH AMOUNT USED.
Cancellation penalty amount should be shown in CANCELLATION CHARGE.

For 1P (Worldspan) users:

Non-refundable fare amounts and flown fare amounts (for partially used tickets) should be updated in FARE USED
Cancellation penalty amount should be shown in PENALTY FOR REFUND

For 1S (Sabre) users:

Non-refundable fare amounts and flown fare amounts (for partially used tickets) should be updated in BASE
Cancellation penalty amount should be shown in CHG FEE AMOUNT.

For all GDSs (Amadeus and non 1A GDSs) with refund application

Travel agents should fill in the refund application form through BSP link
In the cancellation penalty field “CP” agents will add the cancellation penalty for the refundable fare.
A Refund Application fee ‘’MF’’ of €23 per Refund Application via BSP LINK will be applied.

OnD reservation and ticketing policy

 

Important Comments

OnDs are connecting routes where flight schedules cannot be booked and managed separately 

OnD reservation and ticketing policy

• OnD are connecting itineraries, where flight segments cannot be booked and handled separately. The corresponding PNRs will contain the Married Segment Indicator (MSC) in the header line.
• Such PNRs will include in the header line the Married Segment indicator (MSC).

Note:

• All PNRs with connecting flights will be updated with the MSC indicator in the header line.
• Partial cancellation will not be possible if the remaining flight segment (as point to point availability) does  not have available seats in the same or  lower RBD.
• System will respond with a message for the restriction of partial cancellation of married segments:
  NOT ALLOWED: MARRIED SEGMENTS 2,3
• But if the remaining flight segment (as point to point availability)  has  availability in the same or lower RBD, partial  cancellation will be possible.

Example:

26JAN LXS-LHR 

Availability:

Point to point availability:

Itinerary booked from first availability (connecting)

--- MSC ---

As both flights in point to point availability do not have P/class, is not possible to proceed with any partially cancellation
NOT ALLOWED : MARRIED SEGMENTS 1,2

Availability for BER-PAR 10MAR

--- MSC ---

In this scenario, was possible to cancel the BERATH, as point to point availability ATH-CDG has P/class.

Attention:
If passenger wants to cancel part of the OnD, both married segments must be cancelled, and itinerary should be booked again for the requested flight (even if the requested flight is exactly the same with the one flight of the original itinerary). 

Example:
Itinerary
SKG-ATH K/class 20APR
ATH-TXL K/class 20APR
Passenger requests to cancel the SKG-ATH and keep only the ATH-TXL.
As per above clarification, agent should cancel both segment and make a new availability/booking for the ATH-TXL 20APR in any available RBD. 

IMPORTANT COMMENTS  
 
In case of reissue, the total amount of the new fare must be equal to or greater than the original fare (including Q tax for the fuel surcharge)

• Travel agents are not permitted to reissue a round trip ticket to a one way ticket in any scenario other than reestablishing coupon sequence (eg CDG-ATH-CDG reissued to ATH-CDG).
• Travel Agencies are permitted to exchange tickets originally issued by themselves (same IATA as original issuing agency).
• Travel agents are not permitted to exchange tickets issued by Aegean Airlines or Olympic air.
• Travel agencies are not permitted to  reissue tickets validated on another carrier to an Aegean Airlines (390) ticket. This type of exchange is prohibited.
• Travel agencies are not permitted to  reissue tickets validated on another carrier to an Olympic aAir (050) ticket. This type of exchange is prohibited.
• Travel agencies are not permitted to  refund a ticket that is not originally issued on their own IATA (office)
• Travel agencies are not permitted to  refund tickets issued by A3/OA.
• Travel agencies are permitted to  refund tickets that are originally issued by themselves (same IATA as original issuing agency).

Travel Agents are permitted to  reroute/reissue tickets according to IATA Resolution 838 (Change of Traffic Documents by Agents) the above rules apply to tickets reissued by travel agencies according to the following:


1. When the new total fare amount is equal to or greater than the original fare amount (including the Q tax for fuel surcharge)

EXCEPTION 

When the fare component is in a higher economy RBD, which might have a decreased price since ticket issue and as downgrade is not permitted, ONLY for below cases:

• Only for totally unused tickets
• If business class is not available
• If there is no business class cabin
• For Y Light fares, where reissue in another fare family is not permitted
• Only for rebooking scenarios and not for rerouting
• Only if it is not possible to have a higher total fare amount (example one-way tickets, round trip tickets where the unchanged component is also booked in the higher RBD)
• Name change of Child ticket issued before 15 May23, eligible to be issued to FAMILY fare
• PNR issued under Flex or ComfortFlex fares, before 15May23, eligible to be reissued to FAMILY fare retaining original flight details.

Exceptionally follow the below procedure:

1. Reissue the ticket in the same RBD as no additional collection.
2. New fare amount field should have the original fare amount/fare base.
3. Taxes should have the new tax amount.
4. Fare construction should be updated with the original fare amount
5. Add in the Endorsement Box:  “FE DTOF”” (due to old fare)

Attention:

If:

• there is business class
• new pricing is equal or greater than the original fare
• there is an available higher RBD
• it is possible to have higher total fare amount by also upgrading the unchanged component
• passenger requests a rerouting

then a normal voluntary reissue procedure must follow.

Before following the above procedure, for totally unused tickets, first check the new pricing, in order to confirm if the new fare amount is equal/higher or lower.

In any other case, where the passenger does not agree to pay the fare difference (in case of upgrading to business or in case of rebooking the entire itinerary in order to have a higher fare amount) the ticket can be only voluntary refunded as per fare rules.

2. When there is change in the country of origin.

Such rerouting can be carried our by the travel agency as well as by A3.

Examples:

ATH-CDG

Changed to FRA-ATH -> Permitted

Permitted both from travel agency and A3.

LON-ATH

Change to CPH-HER -> Permitted

Permitted both from travel agency and A3.

ATH-FCO

Change to ATH-CDG

Permitted both from travel agency and A3.


 
ATH-BRU-ATH

Changed to LON-ATH-LON à Permitted

Permitted both from travel agency and A3.



Original ticket: ATH-CDG-ATH

 
Change to CDG-ATH-CDG à Permitted

Permitted both from travel agencies and A3.

ATH-FCO-ATH

ATH-FCO already flown

FCO-ATH to change to CDG-ATH

Permitted.

Origin is ATH, ticket is partial used.

So travel agents can change/rebook/reissue ATH-FCO-ATH to ATH-FCO-/CDG-ATH

3. From Domestic to Domestic (between Greece-Greece) and from International  to International (between Greece-International v.v or International-International)

Examples:

Domestic to Domestic

SKG-ATH-SKG

ATH-HER-ATH

CHQ-ATH-SKG-ATH-CHQ

International to International

MXP-ATH-MXP

FCO-ATH-FCO

Travel agencies are not allowed to reissue a domestic to international and international to domestic due to the difference in VAT between domestic and international travels.

Example:

Original ticket

ATH-SKG

Change to ATH-MXP

Not permitted from travel agency.

Such reissue can be performed only direct from A3.

4. Reissue with coupon sequence

Same policy as above.

A reissue with coupon sequence is actually a rerouting scenario and as a result travel agent can proceed only if there is no change from international to domestic and from domestic to international. When a return itinerary for the coupon sequence must be reissued due to cancellation of the first coupon, this means that it will be changed to one-way and as a result the departure country will not be the same as the original ticket.

Example:

ATH-SKG-ATH

Passenger requests to cancel the ATH-SKG

New itinerary will be SKG-ATH

So the new origin will be SKG, which is in the same country with original origin (ATH)

In this scenario travel agent can proceed with the reissue

 

FCO-ATH-FCO

Passenger requests to cancel the FCO-ATH

New itinerary will be ATH-FCO 

Such reissue can be processed both from travel agency and A3.

 

5. When travel agent will proceed with a reissue with refundable balance (fare/taxes or both)

New ticket should have the amounts only for the segments that will be used or have already been used.

Even if the fare of the cancelled coupon is nonrefundable and will not be refunded, the fare amount of the cancelled coupon should not appear in the new ticket fare amount.

Travel agent for the refundable amount will have to:

- Proceed with refund application through BSP Link

Or

- Send an email to A3 revenue accounting (revenueA3@aegeanair.com) asking for the refund of the refundable amounts (included in the email the ticket number and the cancelled segments). A3 will make the check for the amounts and will issue an ACM (credit memo).

6. For both totally unused and partially used tickets, reissue conditions available at the date of original or previous (in case of reissue) pricing apply.

Check fare notes of original route and original fare basis, but with the date of reissue.

7. A3 and OA can proceed with any reissue (rebooking/ rerouting) in a travel agency ticket.

In such case, if there is a refundable balance amount.

A3/OA agent will reissue the ticket with an EMD RSVR (for the refundable balance amount) and will inform passenger to contact with the travel agent for the refund.

Travel agent in such scenario cannot proceed with the refund through the GDS. A refund application should be fill in through BSP and ask for the refund with the original ticket number and with the EMD number.

8. Travel agents are not permitted to issue EMDs for penalties (related with fare rules)

Any amount that should be collected for penalties should be included in the reissue/exchanged ticket in taxes field with below codes:

• Distribution Channel Fee – DCF* fee: YR    (Effective January 1st 2021)
• Rebooking/penalty fee: DU (non-refundable)
• Name change fee: OC (non-refundable)

* Please refer to Distribution Channel Fee – DCF for further information (chapter DCF v3.0).

When a ticket that is already reissued once and include any of the above codes will present for a new reissue from the travel agency or from the carrier (A3/OA), these amounts are nonrefundable and should not be refunded.

So when the agent will make the check between original taxes (from original ticket) and new taxes (from new itinerary) and these codes do not exist in the new pricing, agent should not present them for refund.

These codes are penalties that were collected for the previous reissue (rebooking/rerouting) and should remain and shown normally in the new reissue ticket.