Validity


AEGEAN group of companies General Conditions for Group Bookings apply to the transport of passengers and luggage advertised and booked via AEGEAN group of companies (hereinafter "AEGEAN") for groups of more than 10 people ("Group Booking") traveling on the same flight to the same destination on the same date(s).

Group Size


Minimum group size is 10 passengers. If the number of passengers in the group reduces to less than 10 it will no longer constitute a group and the carrier has the right to cancel the remaining seats and charge any applicable penalties according to the group contact Terms and Conditions. Agent should then proceed with individual bookings at a Published fare tariff.

Duplicate reservations


AEGEAN will not accept any multiple group reservations deliberately created for the same customer/itinerary/dates. These reservations will automatically be cancelled by the system. 

Fictitious or Training or Speculative Reservations


AEGEAN reserves the right to cancel group reservations, which are identified as not having been requested properly. This includes cases of groups booked under a different group name than the appropriate one, e.g Bank instead of School.

Group name 


The Group name should be written in Latin characters.

Round-trip fares (clarification)


When a group is quoted on a round- trip basis, the fare will be displayed as 2 x one-ways (OW), because our system breaks down round trip fares by default.

If a round-trip group needs to be amended to a one-way group, the fare quoted will not necessarily be the above-mentioned OW fare, and will need to be requoted independently, subject to availability.

Changes


Date/time/itinerary changes if permitted will be indicated in the Terms and Conditions. If permitted, the agent should contact the relevant group desk for the procedure.

Additional tickets


Additional bookings (extra seats) are considered to be a new request and a fare will be quoted, subject to capacity and availability at the time of the new request. 

Booking changes/cancellation


When a net fare for a group is quoted, AEGEAN will provide the terms and conditions exclusively for that specific group. 

Bookings amended (flight times or dates) before departure may incur additional charges (per person and segment) plus the difference in the new flight’s fare, if applicable. After the scheduled departure date, no change is permitted. 
One common segment rule always applies. 

Child discount


Child discounts are not available for group bookings.

Infant (under 2 years)


Infants pay 10% of the adult fare (excluding any additional airport taxes). 

Passenger names


Passenger names must be submitted within the deadline indicated in the Terms and Conditions. 
Names should be written in Latin characters and as they appear on the passenger’s ID/passport.

Name changes


Name change if permitted will be indicated in the Terms and Conditions. If permitted, the agent should contact the relevant group desk for the procedure. 

Special Services


Special services are available for groups in all GDS systems / Farelogix. (e.g OSI-SSR-XBAG) 

Terms and Conditions


Terms and Conditions for each group request apply according to the Country of Origin of the trip and not the Point of Sale of the travel agent. 

Baggage allowance

All group fares include 1 checked baggage, 1 carry-on baggage and 1 personal item.

Each passenger is allowed:

  • 1 piece of checked baggage (max. 23 kg)
  • 1 piece of hand baggage (max.8 kg)
  • 1 personal item

Check-in


For group bookings check in is available on-line from 48hours prior to flight departure.

Ticket issuance


From 1st January 2021, AEGEAN will introduce a Distribution Channel Fee (DCF) for all ticketing done through GDS, including group tickets. 

Additional information can be found here.
Note:
Please note that changes to the current conditions may occur. Any changes will be outlined in the offer sent. Aegean also reserves the right to amend flight times at any time prior to each flight. Requests for changes may result in fees and other government taxes. Unless otherwise specified in these conditions, our General Conditions of Carriage will apply to flights of all group bookings. 

Airport taxes can change at any time according to the decisions of local Authorities.

REFUND PROCEDURE

Effective 1st July 2024, an administration fee of 23.00 euros per Refund Application via BSP LINK will be applied. 
No Administration fee will be charged for those refunds processed via a ‘Refund Notice’. 

ADM POLICY

Effective 1st July 2024, an Administration fee of 23.00 euros will apply for each ADM issued by AEGEAN to collect penalties linked to group contracts.
No Administration fee will be charged for those agencies who issue an EMD to pay the penalties within the same month of the group being ticketed or cancelled. 


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